Carting random item when customers use sold incorrectly
closed
L
Lindsey Schocke
closed
L
Lindsey Schocke
open
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Lindsey Schocke
Melissa Warner
complete
This happens when you are setting up the product selection, if you click the image of the item - it becomes the "default" product for a "Shop The Look post". Be sure not to select the image - (it turns green) then you won't have this issue.
JEFF EMMING
Melissa Warner: It looks like the system will mark an item as "green" even if you do not click on one to mark. So, it seems like this will continue to happen on comments that have "sold" without a valid identifier.
Chelsea
Shop: Peas In A Pod
During live sale it is carting/waitlisting the first item when sold is used in a sentence or without an identifier.
Chelsea
Shop: Pop20NY. Customer commenting just sold no identifier and is carting an item.
Beau Peregoy
glitzandglamourboutique 1/16/2020
Chelsea
Shop: Leather and Lace
Customer commented incorrectly and it carted the item that is highlighted green in the product selection.
Jaclyn Sanborn
Shop: Threaded Lines
Random items were carted for customers who only commented "sold" it was not specifically the first in the selection
J
Jennifer Simon
Shop: Cotton Patch Quilt Shop
During a live sale, the first item in the selection was carted for incorrect/invalid comment structure. No auto-reply.
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