Checked Enable Messenger - Not getting Opt In Message | Voters

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Checked Enable Messenger - Not getting Opt In Message

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Lindsey Schocke

Customers go to the Account page, click Get Started to confirm, and then click Enable Messenger and check the box. But some customers are not getting the opt in message from FaceBook after enabling message and are not showing as enabled on the customer tab.

July 14, 2020

Lindsey Schocke

marked this post as

complete

We now have an alternative to the usual Get Started button that helps with this issue!

Please come in to chat support to request that we turn on the alternative for you. It will confirm the customer quickly without the error message.

Rachael Mikulski

@Lindsey Schocke: please help me get this turned on.

Bethany Honeycutt

Customer was able to connect via desktop (Mac) but not on mobile.

Lindsey Schocke

Merged in a post:

Customers are not receiving messenger replies

Esther Valdez

Customers are not receiving Messenger replies with links to check out

July 26, 2019

July 31, 2020