First Orders not charging taxes when customer uses PayPal guest express checkout. | Voters

First Orders not charging taxes when customer uses PayPal guest express checkout.

complete

Jaclyn Sanborn

Shop: SI Boutique

Shop address is in MI, using CS tax setup. Order has MI address and the item is set up to charge tax.

September 7, 2021

Melissa Warner

marked this post as

complete

This was resolved 9/21

Khal Mansoor

This may be a separate issue but Sugar Bee Bling is also seeing tax not being collected on their New Jersey orders (example order #3759, paid for with Stripe, not a first order). They spoke to Avalara about this who told them there is a tax override on our end stopping the tax being collected.

*Update 9/10: This is still happening for the shop (tried correcting their shipping tax code which didn't help).

Lindsey Schocke

marked this post as

in progress

September 9, 2021

Lindsey Schocke

Merged in a post:

First Orders Not Charging Taxes With Avalara

April Ford

Shop has Avalara set up to collect taxes for all states, but first orders are not charging taxes.

September 9, 2021

Lindsey Schocke

Merged in a post:

Tax not being collected on every order

JEFF EMMING

Avalara shows that an order should have tax charged, but no tax was charged in CommentSold

September 9, 2021

Margaret Sullivan

This is Margaret with Simply Irresistable Boutique. I have had another in state customer who was a first order not be charged tax. It is becoming a daily thing!

Krista Vega

Zella Rose having this issue with first orders in state Kentucky

Charlene Stephens

So how are we going to fix that issue? I can’t afford to eat the taxes on first orders.

Angelica Broady

We also confirmed that taxes aren't shown as collected in Avalara.

Charlene Stephens

Angelica Broady: I spoke with Avalara yesterday snd on my two orders in question she checked and said taxes had been taken on their end.