CTL - Posts will not successfully auto-link
closed
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Deirdre Cedrone
Shop affected: Adalynn Grace
Shop is utilizing the auto-linking feature for products but items are not auto-linking.
The shop reached out that this is occurring on all product posts, he stated "They link and we get an email confirming it when we post or they post after being scheduled but never cart items for customers." Images below of a product that they received an email confirmation for, customers commented, no comments flowed into CS or registered.
When going to the FB Posts tab, the item does not populate or go into the tab for me to look at. The customer confirmed they were not being deleted from the posts tab, and that they did no make any changes to their process.
Link to post below: https://www.facebook.com/groups/lularoebrookelee/permalink/3177345408995274
Melissa Warner
closed
Hey Fam! We need some recent posts that this is happening with as we have updated logs. Please reach out to support if you have any recent ones that didn't link properly. Thanks!!
Brandon Kruse
Any examples from today? Once there are, Melissa Warner please followup in #tier-2 so it can be investigated before the logs are cleared
Melissa Warner
Jaclyn Sanborn
Boutique: Purple Lilac Boutique
Posts not autolinking when sku is listed properly and auto linking is enabled
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Steven Lee
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Steven Lee
Products still aren’t carting items.
Nichole croxton
I am having this issue with my shop the look posts.
#denimsale 7/12 12pm
#transitionoutfit 7/13 9:30
Melissa Warner
Boutique: Lovewellboutique
Live Selection not autolinking even though enabled.
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Deirdre Cedrone
Jean Maries, scheduled product selections on FB and does not link. Followed all steps with SKU, had to manually link.
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