CTL Orders: Return bug when refunding multiple items | Voters

CTL Orders: Return bug when refunding multiple items

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Melissa Warner

Boutique: simplyblissboutique Admin Kailyn Richardson. First refund went through fine. After that it won't allow them to go through. Keep saying Error. Permission Denied Order ID 369

January 16, 2019

Khal Mansoor

This issue is still happening.
Shop received error message: "an unexpected error occured- contact support".
Chat link: https://app.intercom.com/a/apps/c3j24v96/inbox/inbox/4146188/conversations/67453600500686
Canny link: https://commentsold.canny.io/bugs/p/paypal-error-when-refunding-multiple-items

Melissa Warner

marked this post as

complete

This has been resolved and the warning has been update to show the exact issue. If anymore come in please add here or message support. Thanks!

Melissa Warner

Anyone have any recent examples? We've added additional logging to look into this

Thanks

Rachel Phillips

Melissa Warner : Here is a recent example from FashionTen today. The order ID is 1262390.

Melissa Warner

Rachel Phillips: awesome thanks so much!! Hope you and Baby are well!!

Jake

Rachel Phillips

This is also happening to FashionTen when we try to refund more than one item back to a card.

Melissa Warner

Rachel Phillips: Hey girl- is this still happening for you? If so can you let us know order ID's so we can look into this for you.

Rachel Phillips

Melissa Warner: I’ve been on maternity leave, so I will have to find out and let you know!

AKA Mom

Yes, this happens for us too.

Melissa Warner