CTL - Returns - Ability to send return labels
complete
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Rebecca Canzius
Shops would like to be able to send customer pre-paid return labels via CS
Where/How: Issue a pre-paid label from the order itself when you hit the arrow (return) tab so it will issue the correct weight-- If multiple items need to be returned, may be best to have the option somewhere else on the order and allow the owner to select the items and then initiate the return label so the weights are correct!
Madeline Wareing
complete
L
Lindsey Schocke
Madeline Wareing
under review
B
Bethany Honeycutt
Ability to print a return form with the return label issued.
Madeline Wareing
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Lindsey Schocke
Merged in a post:
Return Label Picked by us vs. Customer
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Amber Maryniak
When a customer has sent a return item, they will go anywhere they choose and pay an outrageous fee to overnight the item and we typically refund the customer for the return cost for their hassle (we accept damaged item returns only) When a customer pays $17.00 to overnight it can take its toll! Is there a way we can buy their return label and send to them through system and request payment for it?
Andrew Hendrickson
I agree. This would be super amazing. Even make it so when our boutique decides we will pay for the return(or even have the option to send a label and have the customer pay for it) that they receive a message and give the customer the options to recieve the return label via text, email, on the phone app(if you have the app) or through FB messenger.......etc.
Mandy Holker
Feedback from Melissa - Simply Minky/Perfect Right now I have to use a separate program to send return labels. And typing in all the info makes it a process. Would be nice to be able to do it all within the order.
I send customers return labels at my cost when we make a mistake.
Ashley Davis
Mandy Holker: what program are you using now to make your return labels?
Becky Levendoski
Yes!!! This would be an awesome feature to add!!
B
Blushingcactusboutique
I would also love this feature simply for getting a damaged or incorrect item or anything of the sort back from the customer at our cost. An easy way to purchase a label that has their info as the return address and ours as the send to and have it emailed to the customer or printable through their account page
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