CTL - Stripe Compliance - need to add to webstore
complete
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Melissa Warner
complete
Amanda Schaeffer
Denim and Honey received this from Stripe about when they still need.
-The purchase currency (e.g. USD) -A disclosure at checkout that payments made through your site are secure
For the purchase currency, to support international purchasers, clearly display the currency associated with the prices on your site. Listing only the currency symbol may not be enough, so be as explicit as possible when showing prices.
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While for the latter, make sure that your customers know that you comply with the PCI standards. You can learn more about what PCI compliance means for Stripe by reading about integration security. Ensure that your website (especially your payment form) uses HTTPS and other security best practices and is not susceptible to card testing. You must also explain that your customer’s payment information is handled safely when doing business with you.
Melissa Warner
The team is currently working on getting this resolved. Anyone currently having their funds withheld at this time?
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Andrea Gerber
Melissa Warner: they are temporarily allowing funds to be withdrawn from my account. they didn't give a timeframe when that grace period would stop.
Melissa Warner
Additional report 8/4 - Stripe has placed a hold on my money, and are requesting that I display the following three things at checkout...
--Purchase Currency (e.g USD)
--Brand logos of accepted Credit Cards (logos of Mastercard/Visa/Discover/etc)
--A disclosure that states that payments made through my site are secure.
Jessica Kueber
This just happened to me today. I was on the phone for 45 mins and tried to figure a way to make it work with adding a policy tab but they said they will review it and let me know in 24 hours ... ugh...
W
William Brosen
any updates? we use stripe and this will cripple us
Brandon Kruse
under review
Going to check into this
Andrea Gerber
Brandon Kruse: This is happening today to my boutique. Is there a way for this to be fixed quickly so I can have my funds? Thanks!
Melissa Warner
EMAIL FROM STRIPE - ( HOLD ON ACCOUNT )
We will trigger a review of these items once you have updated all the appropriate fields in your Dashboard. Once we’ve confirmed that these meet industry standards, your payouts will be re-enabled.
Best Practices
While reviewing your website we also had difficulty locating the following website elements:
The purchase currency (e.g. USD)
Your website’s privacy policy
A disclosure at checkout that payments made through your site are secure
Some of these things are especially important to have when it comes to reducing the risk of disputes and customer confusion. We encourage you to read our guide of best practices for your website and to add these missing elements that your customers may be expecting to find on your website.
Please let us know if you have any questions, or if you have difficulty completing any of these requested items. We’re here to help.
Best,
Stripe
Andrea Gerber
Melissa Warner: Hi! This is happening to me today and I need my funds. They won't release them until this is resolved. I see this is from a month ago. Will this issue be resolved quickly with the accounts affected today??