Jaclyn Sanborn
Boutique: Fashion Attic
Reporting: Lucia Perez
Customer: Sarah Smith - shop said there were multiple, but only had this example on hand at the moment. Order id: 625172
Issue: Order confirmation email is not being received the first time, shop has to go in and resend before the customer gets it.
Melissa Warner
Appears to be happening again - Getting a few reports coming in.
Boutique: teetime
Reporting: Patsy Green
Customers: Krissy Nelson, Sheila Edwards
K
Kimberly Weaver
complete
This issue is resolved. If you have any other complaints, please ask your customer to check their spam first, then report to us in chat support so we can dive in further!
Brandon Kruse
in progress
Are we still seeing issues with this? Checking up once again before closing
S
Shelyn Peets
Brandon Kruse: most say it’s resolved but customer Donnita Firnstein says she did not receive also Mary Henry and Angel Ashley
Brandon Kruse
planned
Brandon Kruse
in progress
We added some more logging to this so going to investigate
Brandon Kruse
any additional examples would be great to have in here - keep em comin!
Kelly Hambrick McNair
Still having problems here as well. Just a couple of examples..Lisa Dailey (shipped) and Lesley Sanderson Perrien (local pickup), Lesley Kelley Meyer (pickup)
Brandon Kruse
under review
Looking into this now!
L
Lindsey Schocke
open
K
Kimberly Weaver
complete
This has been fixed!
C
Cierra Parks
Kimberly Weaver: Has the messenger notification issue also been fixed? My customers still do not seem to be getting messenger notifications when their orders are fulfilled.
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