Changelog

Follow up on the latest improvements and updates.

RSS

Weekly Release Spotlight 12/21/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature Highlight: TikTok Product Size Chart
What Changed:
We’ve added a section for you to upload a sizing chart for your clothing items, helping shoppers to find the size that best fits them.
Why We Love It:
TikTok will soon require that your items in the clothing category have a product size chart. With this feature you’ll be able to help customers find their size more easily, as well as comply with TikTok’s upcoming guidelines for clothing categories.
Where to Find It:
Locate this feature under CS Admin > Products > Edit Media
Note:
More Releases:
ADA Compliance Updates:
What Changed:
We're adding changes to improve accessibility This includes
  1. Alt text on payment icons in Footer
  2. Visual cues to convey pricing information
  3. The Screen reader is now able to tell a shopper when something was added to cart
  4. Providing informative error messages and a way to navigate in checkout for shoppers using screen readers
TikTok Insight Customer Crossover:
What Changed:
We're adding an addition to the existing TikTok Insights tab, matching TikTok customer phone numbers with CS customer data to determine crossover.
Why We Love It
This helps shops determine which customers are new, and which customers are shopping across platforms.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.

new

Mobile Apps

Social Selling

Site Creator

Weekly Release Spotlight and Notes 11/2/23

Weekly Release Spotlight 11/2/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: TikTok Attributes
What Changed:
We’ve added a new TikTok Attributes menu to comply with TikTok's required product information policies. Certain TikTok product categories now require additional information (known as attributes) to be uploaded for product approval. Now, when you select a TikTok product category, the menu will automatically prompt you to fill out the required fields for that category. If you're unsure of which product category to assign, you can also click the "Recommend Category" button for suggestions.
Why We Love It:
Selling with TikTok has helped many of you grow and expand your businesses, reaching more and more shoppers. With TikTok Attributes, you can continue to grow on TikTok and save time by reducing your number of failed product syncs.
Feature 2: Android 3.1
What Changed:
All the features on Mobile 3.1 for iOS will now be available on Android! In 3.1, apps will now support deep links directly into the app from Facebook ads for product pages, collections, and website pages. You’ll also be able to promote and deep link directly to your collections, pages, and products within the app via other channels, like email or SMS. Instead of linking to a mobile web page, your links will directly open up the content within your app. Mobile apps will also now be able to support Canadian shipping addresses. As a note, mobile app updates happen in a phased approach, so you should expect to see this update within the next couple of weeks.
Why We Love it:
With Mobile 3.1, you’ll bring customers directly to the content they want to see, driving app conversion and improving the customer experience.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.

new

Mobile Apps

Social Selling

Site Creator

Weekly Changelog Notes 10/26/23

Weekly Updates 10/26/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: TikTok Attributes
What Changed:
We’ve added a new TikTok Attributes menu to comply with TikTok's required product information policies. Certain TikTok product categories now require attributes to be uploaded for product approval. If you're unsure of which product category it is in, you can also click the "Recommend Category" button for suggestions.
Why We Love It:
Selling with TikTok has helped many of you grow and expand your businesses, reaching more and more shoppers. With TikTok Attributes, you can continue to grow on TikTok and save time by reducing your number of failed syncs.
Additional Release Notes
HTML Widget:
You can now add your own custom HTML code to websites. By inserting HTML code into the editor section, you can create logic based HTML coding to restructure your pages at your own flexibility. We recommend working with an agency partner or website designer for best results.
TikTok Improvements:
Learn more about upcoming TikTok releases here.
Weekly Release Spotlight 10/12/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: CS Academy
What Changed:
We’ve launched CS Academy! We are thrilled to bring you a revamped learning platform full of exciting resources to help you build your audience, grow your revenue, and expand your business.
Why We Love It:
CS Academy is your one-stop resource for all things related to live video commerce and CommentSold. Whether you're a seasoned live seller or just starting your e-commerce business, CS Academy has something for you. It offers personalized learning paths, courses on important features like Site Creator, Insights, and TikTok, and more!
Where to Learn More:
Enroll with CS Academy here.
Feature 2: Multi-Source Live Takeovers
What Changed:
We're highlighting a game-changing way you can use Multi-Source to save you time and energy while still delivering connection and content for your shoppers. Multi-Source Live Takeovers allow you to invite a wholesaler or supplier to sell a selection of their products on stream for you. And with Multi-Source, you can interact with them and your customers in real time throughout the show.
Why We Love It:
You can maintain your presence with your customers while keeping up with demand, outsourcing some of the work required to sell live. This gives you more time for yourself and your family this holiday season.
Where to Learn More:
Our community team has put together an amazing Live Takeover resource directory to help you connect with potential takeover partners here.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.
Weekly Release Spotlight 10/5/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: CS Payments
What Changed:
We’re officially unlocking CS Payments to shops who have been with CommentSold for over 60 days, or meet the existing requirement of 5K in lifetime GMV through CommentSold. Access same-day funds on weekends and holidays with Instant Payouts, and let CommentSold handle fraudulent dispute claims, including coverage for qualifying fees. Also unlock exclusive features such as Apple Pay for Mobile Apps, CS Dropship, and Klarna.
Why We Love It:
With CS Payments, you’ll save time by managing all of your payments in one place, and get competitive rates with amazing benefits. Leverage all of these amazing features to increase your average order value and boost your conversions, just in time for the upcoming holiday season.
Where to Learn More:
Learn more about the CS Payments here.
Feature 2: Mobile 3.1 for iOS
What Changed:
We're introducing Mobile 3.1 for iOS, featuring new supporting features that will bring your customers to items they’ll love- with a single click. In 3.1, iOS apps will now support deep links directly into the app from Facebook ads for product pages, collections, and website pages. You’ll also be able to promote and deep link directly to your collections, pages, and products within the app via other channels, like email or SMS. Instead of linking to a mobile web page, your links will directly open up the native content within your app. Mobile apps will also now be able to support Canadian shipping addresses.
Why We Love It:
With Mobile 3.1 for iOS, you’ll bring customers directly to pages that shops want them to see, driving app downloads and item purchases. Try it out today!
Feature 3: Tiktok Reverse Order Statuses and SLA Reminders
What Changed:
Tiktok Reverse Order Statuses allow you to view the status of any Tiktok returns, cancellations, and refund requests directly from the CommentSold platform. Any returns or cancellations will display the reason why. You’ll also receive Tiktok SLA Reminders on orders Awaiting Shipment and Collection.
Why We Love It:
These features will help you stay informed and manage your Tiktok orders effectively from directly within CS Admin.
Where to Learn More:
You can learn more about Tiktok Reverse Order Statuses here.
Additional Release Notes
Learn more about upcoming TikTok releases here
Weekly Release Spotlight 9/28/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Tiktok Insights Dashboard
What Changed:
We've added a TikTok Insights report, designed to help you track TikTok key metrics and performance indicators directly from the CommentSold dashboard. This report includes your Order Totals, Net Receipts, Average Order Value, Top Selling Products, Customer Information, and more! Don’t forget- you must be logged in as the Super Admin user and have TikTok connected in CS to access this report. Learn more about the Tiktok Insights Dashboard here:
Why We Love It:
The TikTok report is designed to help you track TikTok key metrics and performance indicators directly from the CommentSold dashboard. With TikTok Insights, you can make decisions about your TikTok content and customers with confidence- unlocking unprecedented growth for your business.
Where to Learn More:
Learn more about the TikTok Insights Dashboard here.
Feature 2: Android 3.0
What Changed:
All of the great features you love on Mobile 3.0 iOS are now available on Android! You can add Shop All for better navigation and automatically categorized product pages, add existing website content or create new app-specific content, and add your website homepage!
Why We Love it:
The Android 3.0 update allows you to open up these features to all Android users, expanding your brand and reach.
Where to Learn More:
You can learn more about Mobile 3.0 updates here.
Additional Release Notes
TikTok Improvements: We're introducing TikTok Reverse Order Statuses, where you can now view the status of any Tiktok returns, cancellations, and refund requests directly from the CommentSold platform. Any returns or cancellations will also display the reason why.
Learn more about upcoming TikTok releases here

new

Mobile Apps

Social Selling

Site Creator

Weekly Release Spotlight & Notes on 9/21/23

Weekly Release Spotlight 9/21/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Site Creator Grid Containers
What Changed:
Grid Containers is our newest feature in Site Creator that allows you to arrange multiple content widgets side by side when building your website pages. You’ll also have more control to optimize the unused space around your content through spacing and padding controls. You can even add a background color or image across multiple widgets on the same row to visually connect the different elements for a more unified experience.
Why We Love It:
This gives you more freedom to create visually interesting and high quality layouts that reduce the need for unnecessary scrolling- while improving shopper navigation.
Feature 2: TikTok Order Status
What Changed:
We've added an order status next to your Tiktok orders in CS Admin. You'll be able to see whether your orders are Awaiting Shipment, Awaiting Collection, In Transit, Delivered, Completed, or Canceled.
Why We Love it:
This will allow you to track your shipments easily from your Orders/Fulfillment tab, and communicate with customers confidently about the status of their purchases.
Where to Learn More:
You can learn more about Tiktok Order Statuses here.
Feature 3: App Previews 2.0
What Changed:
We’ve upgraded our App Previews in Site Creator to reflect a more accurate experience of what shoppers see in your app. You will now see your brand colors and a preview of the Shop All menu to ensure your categories and subcategories appear the way you intend.
Why We Love It:
Our latest mobile release allows you to create custom content for your mobile app using our Site Creator. App previews allow you to ensure your app content looks exactly the way you want!
Where to Learn More:
Learn how to publish content and widgets to your mobile app here.
Additional Release Notes
TikTok Improvements.
Download this week's TikTok Improvements Report here to learn more.

new

improved

Mobile Apps

Social Selling

General

Site Creator

Weekly Release Spotlight & Notes on 9/7/23

Weekly Release Spotlight 9/7/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Klarna and Sezzle for Buy Now, Pay Later
What Changed:
In the past, you had to choose a single Buy Now, Pay Later solution to offer through CommentSold- Klarna or Sezzle. Now we’ve updated the checkout feature so that you can offer both options at the same time! Please note that Klarna is only available for shops using CS Payments.
Where to Learn More:
Learn how to enable Klarna here.
Why We Love It:
Buy Now, Pay Later allows customers to pay for their purchases in installments interest-free, typically making a payment every 2 weeks. By making their orders more budget-friendly through Buy Now, Pay Later, shoppers are more likely to purchase additional items from your shop, increasing their average order value. By offering multiple Buy Now, Pay Later solutions, you can serve a wider customer base with fewer limitations.
Feature 2: Videos in Slideshows for Site Creator
What Changed:
We've added a brand new content widget to Site Creator that allows you to upload mp4 videos to your slideshows- it's called Advanced Slideshow!
Where to Learn More:
You can learn how to design a custom content page using widgets here.
Why We Love it:
As your video commerce solution, we want to help you bring your website to life with dynamic and engaging video content everywhere!
Feature 3: App Previews
What Changed:
You can now preview your content in Site Creator as it will appear on your mobile app!
Where to Learn More:
Learn how to publish content and widgets to your mobile app here.
Why We Love It:
Our latest mobile release allows you to create custom content for your mobile app using our Site Creator. App previews allow you to ensure your app content looks exactly the way you want!
Additional Release Notes
TikTok Improvements.
Download this week's TikTok Improvements Report here to learn more.

new

improved

Mobile Apps

Social Selling

Site Creator

Weekly Release Spotlight & Notes on 8/31/23

Weekly Release Spotlight 8/31/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Multi-Source
What Changed:
Multi-Source is a completely browser based, install-free technology that allows you to invite external participants into your shows by simply sending them a link or QR code–while maintaining complete control over your guest’s on-screen presence. Multi-Source creates limitless possibilities for you to foster highly engaging and interactive shows that surprise and delight your customers.
Where to Learn More:
You can explore step-by-step articles about going live with multiple sources here.
Why We Love It:
Designed to bring a deeper level of creativity and interactivity to live shopping, multi-source empowers you to collaborate with celebrities, suppliers, and creators to expand your library of hosts who can now effortlessly go live for you on a regular basis, either in person or remotely. You can also invite important customers to join you on-camera to create lifelong relationships and showcase them as true VIPs, or even add a secondary camera angle to showcase your products in their best light.
Feature 2: TikTok Updates
What Changed:
We've recently launched several TikTok improvements. You can see the full list linked below.
Where to Learn More:
You can view and/or download our weekly TikTok report here.
Why We Love it:
TikTok is a a thriving sales channel where you can connect with a brand new wave of shoppers to accelerate your growth. We're seeing great success from shops utilizing our one-of-a-kind TikTok Shops integration, and we will continue to prioritize improvements to our integration to help our shops grow even more.
Feature 3: Ad Conversion Channels
What Changed:
Advertising conversion tracking capabilities previously appeared in four different areas of CS Admin, which could be confusing for both new and existing customers. Now, we’ve moved them to a dedicated place within Site Creator to better optimize your experience. To find the Ad Conversion Settings, go to Site Creator > Settings > Marketing.
Where to Learn More:
You can learn more about configuring Ad Conversion Channels here.
Why We Love It:
Centralizing these in a singular location will help you find anything related to ad conversion much faster. We haven’t removed the options from their previous locations at this time (as not to cause any additional friction or confusion), but we recommend using them within Site Creator going forward for the most streamlined experience.
Additional Release Notes
App Previews in Site Creator.
Now when editing pages Site Creator, you have the ability to toggle the preview on the right side of the screen between web or app view. With the launch of Mobile 3.0, you can now create and customize content just for your branded mobile app. Therefore, we wanted to create an easy way to test and see how your content will appear just for your app shoppers.
Weekly Release Spotlight 8/24/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: Mobile 3.0
What Changed:
Mobile 3.0 allows you to create a more custom experience on your mobile app, while saving you and your shoppers time! You can add Shop All for better navigation and automatically categorized product pages, add existing website content or create new app-specific content, and add your website homepage! Mobile 3.0 is currently available for iOS, and will be available for Android very soon.
Where to Learn More:
You can learn more about Mobile 3.0 here.
Why We Love It
: Now you can customize your mobile app's content to look and function in a way that suits your business and your shoppers. That means more time spent buying and less time spent searching!
Feature 2: Duplicate a Page & Save as a Template
What Changed:
Wish there was a faster way to create website pages you love? Now there is! Once you've created a great website page, you can easily duplicate that page or save it as a template to swap out the products or content- publishing in just minutes!
Where to Learn More:
Learn more about Duplicating a Page here and Saving as a Template here.
Why We Love it:
This saves you time when building new pages and helps you create a more consistent experience across your site!
Feature 3: Product Types
What Changed:
Want to create product groups on your website and app beyond just Product Categories or collections? You can with Product Types! Product Types allow you to create custom filters for your products to improve navigation for your shoppers. Now, you can create identifiers for your products- like maxi, midi, mini for clothing, or by color for jewelry or crafts. You can even bulk assign Product Types to your existing products.
Where to Learn More:
You can learn more about assigning Product Types here.
Why We Love It:
Product Types help your shoppers find the products they want even faster, while keeping your products organized in a way that's customized by you!
Additional Release Notes
Ad Conversion Settings
. We've moved existing ad conversion tracking capabilities to a dedicated area in Site Creator to help you better manage your advertising conversion tracking. You can find these by navigating to
Site Creator > Settings > Marketing > Ad Conversion Channels
. From there, they are grouped by Meta, Google, TikTok, Pinterest, and Other.
Screen Shot 2023-08-24 at 1
USPS Ground Advantage Prioritization.
We've updated our shipping rules so that USPS’s new Ground Advantage service level will be available for more shipments. It will be the preferred option whenever it is cheaper than Priority Mail and the shipment qualifies for Ground Advantage. USPS Ground Advantage offers better rates for many shipments compared to Priority Mail, helping you save on shipping costs.
TikTok Improvements.
Download this week's TikTok Improvements Report here to learn more.
Load More