Issues Connecting to Setup > Instagram: Error #100 The parameter subscribed_fields is required.
We are having multiple boutiques having issues with connecting to Instagram. Error. (#100) The parameter subscribed_fields is required. When trying to select the FaceBook page to connect to Instagram. Other shops are not seeing their Instagram account or FaceBook page to enable under Setup > Instagram at all.
Live Overview -Comments Not Showing
Comments not showing in live overview screen, but they do show on the posts tab. Comments also carted. Top of the live overview screen showed "Linking" to Facebook page.
Webstore - Undefined error when customers cart
Customers are getting an undefined error inconsistently when trying to cart items in the webstore on desktop and mobile. it appears to be related to the amount in stock, for ex if 2 are in inventory I got the error when I carted the third. One shop has FPFS enabled and still got this error though
Carting random item when customers use sold incorrectly
During the live if customers have sold in a sentence and are not trying to claim an item, the first item (and sometimes a random item with no variant) in the selection carts.
Shop is having difficulty setting Coupon Time frame
Hem and String is seeing an issue when setting the coupon timer. Attempted to set timer for start time of 9 PM CST but clock kept reverting coupon to start at 7 PM CST. Same issue with end time and were unable to set end time to 11 PM CST. Shop is in CST and has experience difficulty with the timer on 3 different occasions.
Items being automatically removed from collections
Shop: sweetsassy Items were added to the Doorbusters collection and then overnight they were removed, but the shop didn't remove them. We added them back this morning, and I took screenshots showing the items are there now on the app.
Emptying Carts when logging in
When adding to cart as "guest" on the website or adding from FB then going to the webstore to sign in. Once trying to sign in it will some times cause the customers to sign in more than once. When they are signed in, they notice the cart is empty.
Bulk Add or "Remove from Product List" has to be done twice to work
The process of bulk removing products from the Product List via the Products tab has to be completed two times for the changes to appear on the shop url (under the Shop tab)
Square is Spinning Trying to CheckOut
Customers unable to checkout with Square, just spins and does not advance. Chat support could not duplicate this issue but shop has seen it with more than one customer. No decline errors in Square and the customer could checkout with Square directly.
Link to Post Error: Facebook cannot retrieve the post
Shop is getting an error that says "Facebook cannot retrieve this post" when trying to manually link a fit video from a FaceBook post on their group. Shop is going to the product, clicking the three dots, choosing link to post, finding the post and choosing Link. The post in question was not in sales format but would never link correctly.