Webstore - Undefined error when customers cart
Customers are getting an undefined error inconsistently when trying to cart items in the webstore on desktop and mobile. it appears to be related to the amount in stock, for ex if 2 are in inventory I got the error when I carted the third. One shop has FPFS enabled and still got this error though
Referral - Code being abused.
Customer was able to create more than one account and use the more than once.
Live - Shop not showing as live in iOS
Several iOS shoppers unable to see the live sale in the shop app. No report of issues in Android. Tested by Chat Support and duplicated.
Comment Response for Waitlist Error
The waitlist response for an item is showing a purchase window and expiration warning. Templates are correct.
App Offers PreAuthorize Waitlist when Stripe is not enabled
App shows preauthorize waitlist option when the shop SparkleSeeds doesn't have Stripe enabled. Shop URL doesn't show the preauthorize option, but the App does and should not. Example: Rural Heiress - Blue, SKU FF-304 is showing the option to PreAuthorize or Remove from the waitlist, once added to the waitlist on the app. Chat support duplicated this also. Shop screenshot shows no option to be first on waitlist, which is correct. App shows PreAuthorize, then when that is tapped, the edit payment can be tapped, and then the Payment Method is blank, since Stripe is not available. This is confusing to customers.
App Tint Color: Shows as Background Color for Buttons
Shop has a green color selected as background color for buttons, but the Tint color, which is currently a light white, was being used as the background color for the buttons here on the app. After changing the Tint Color to match the background color, the button background updated to match. First screenshot has Tint Color as a light white color. First screenshot has Tint Color as a green color, saved on Mobile App tab, under Look and Feel. This button should be using the background color, not the tint color.
Error Creating Label for APO address: Error: invalid parameter(s): Customs form missing for APO/FPO/DPO
Shop FoureverLane is getting this error message trying to create a label for an APO address. Chat Support was able to duplicate the error. Our shipping provider should be creating the forms automatically.
CS Broadcast - Video Capture Failure
Customer receives "Video Capture Failure" error message when going live via Android. Screen stays black, and when she presses the button to start streaming it will allow her to stream, but won't allow her to flip the camera at all. We confirmed that no other apps were open at the time, force closed the app and restarted, etc.
Live - Marked as Sales but Viewable By Some
Shop went live through CS broadcast, and received a message that it was marked as sales and saw "linking". Some customers stated they were able to see video.