Private Reply: Waitlisted but getting In Stock Reply: New Order Verbiage Update Needed
Currently, the default template for this private reply is:
Click below to view and pay for your order.
But if the customer is not yet confirmed, they need to click on the link to actually claim the item if they are not a fully confirmed customer who has confirmed on the page or group they are commenting on.
The item may actually have gone to waitlist as others purchased it, since they just had a temporary cart.
Suggested change to the template:
Click below to confirm your account, claim your items and pay for your order.
L
Lindsey Schocke
L
Lindsey Schocke
Merged in a post:
Claiming Multiples Partial Waitlist - No Notification
Steph Halas
When claiming multiples with a single comment (ex Sold 100 5), if there is less than the full amount in stock, only the in-stock amount will cart and the rest will be added to the waitlist however, the only notification that is sent is the Add To Cart reply. Customer is not notified that the full amount they claimed in the comment was not carted until they view their cart before checkout.
Chelsea
Shop Tradition Turquoise Co:
Customer had item in cart and waitlisted items, customer received message that items were in cart. However 4 items were waitlisted and one was in the cart.
Chelsea
Shop adelinescloset is experiencing the same issue.
L
Lindsey Schocke
Jaclyn Sanborn
Just A Spot Farm: Shopper's private reply when she was waitlisted.
Sam Siegel
Oh gosh, not good!
