Facebook Jail - community standards/unusual activity
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Donna Hoelke
Wild Bee Boutique - been in and out of FB jail 3 times in the last 2 months. Community Standards - where they said oops sorry we got it wrong. Now they think my Shopify website goes against their Community Standards too. No one to talk to and I've lost so much money in the last couple months its ridiculous!
Samantha Colbert
I have been in jail almost non stop for about 6 weeks. Blue Layne Boutique
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Monica
The Five Dollar Habit, blocked on group and newsfeed. So far posting to my business page is working. Started yesterday then the moment I was "free" posted from cs and BAM back in the slammer. Comments are still being picked on past posts by cs.
Meggan Sue
@alwaysgorgeousboutique Fb Jail
Ashley Shields
@Shop Southern Spice in facebook jail
Ashley Shields
@Shop Southern Spice in facebook jail
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Justine Kime
I am back in jail again and keep getting put in there every day! I don't understand! This is severely affecting our sales! What do we do??
Danielle Amelia Fewings
Justine Kime: sammmmmmmeeeeeeee
Meggan Sue
Justine Kime: same & i tried to make a new account for myself and they shut it down too
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Heather
I am back in jail again!! It’s happening weekly. My algorithms go up and we get interest on our page (away from the app) and then this happens. I have done all the changes requested through comment sold.
Brandon Kruse
Heather: are you only signed into one phone/computer? I need to update the guide with that info!
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Heather
Brandon Kruse: I am mostly posting from my phone. Tripp May do a few posts as repost from our laptop and his phone. I’m back in again stayed out for about a week and a half. I have linked everything from Facebook and scheduled. All sales formats have been turned off too. I’m scared I am going to lose my entire personal page as I have heard horror stories.
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Jill Valero
Just got put in facebook jail this morning. I can't like, comment, post or go live from my personal page or my business page. I wasn't even on facebook when I got the notification. I was in an orchard picking peaches with my family. I picked up my phone to post some cute pics of my kids and immediately got the notice that I was restricted from posting for unusual activity. At that same time, I got an email from CS that my account needed to be reconnected to Facebook. Not sure if the two are related but this blows!
Brandon Kruse
Jill Valero: when your account is in jail, we can't read comments anymore. So we send an email asking you to reconnect. Did the email come in right when you went to post?
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Jill Valero
Brandon Kruse: Yes. Thankfully my sentence was only 24 hours lol. But yep I went to post pics of my kids and couldn't. Got the notification of being "restricted" at the same time the CS email came in
Brandon Kruse
Jill Valero: Got it, so you were not restricted when you were browsing/using Facebook but only when you tried to post, right?
When you tried to post, it was marked as spam, you were thrown in jail, and then that's why CS saw that your access token was no longer valid
Thank you - that's super helpful!
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Jill Valero
Brandon Kruse: I couldn’t post, comment, go live or even like anyone’s posts or comments
Brandon Kruse
complete
Hey all - we've worked hard to identify issues and problems related to jail
We've compiled a full list of things that cause jail and how you can combat it.
We've structured the document to be high/medium/low impact so you can start with the highest impact stuff first. If you still have issues, you can try the more advanced tactics
Remember that after you get out of jail, you are on "probation" for about a week, so immediately going back to your old posting methods/frequency will likely end up in jail again
Our goal is to help you overcome this!
I am marking this as "complete" so that everyone gets the notification, but this is still an open discussion that we can hopefully help push forward
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