CTL Orders: Return bug when refunding multiple items
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K
Khal Mansoor
This issue is still happening.
Shop received error message: "an unexpected error occured- contact support".
Chat link: https://app.intercom.com/a/apps/c3j24v96/inbox/inbox/4146188/conversations/67453600500686
Canny link: https://commentsold.canny.io/bugs/p/paypal-error-when-refunding-multiple-items
Melissa Warner
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This has been resolved and the warning has been update to show the exact issue. If anymore come in please add here or message support. Thanks!
M
Melissa Warner
Anyone have any recent examples? We've added additional logging to look into this
Thanks
Rachel Phillips
Melissa Warner : Here is a recent example from FashionTen today. The order ID is 1262390.
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Melissa Warner
Rachel Phillips: awesome thanks so much!! Hope you and Baby are well!!
Jake
Rachel Phillips
This is also happening to FashionTen when we try to refund more than one item back to a card.
Melissa Warner
Rachel Phillips: Hey girl- is this still happening for you? If so can you let us know order ID's so we can look into this for you.
Rachel Phillips
Melissa Warner: I’ve been on maternity leave, so I will have to find out and let you know!
AKA Mom
Yes, this happens for us too.
Melissa Warner