CS Broadcast - Video Capture Failure
(Term) Ashley Cripps
Customer receives "Video Capture Failure" error message when going live via Android. Screen stays black, and when she presses the button to start streaming it will allow her to stream, but won't allow her to flip the camera at all. We confirmed that no other apps were open at the time, force closed the app and restarted, etc.
Jaclyn Sanborn
Shop: JOY by Erin. Had the issue described above on both android device and ipad.