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Register: No Confirm Pop Up when messaging FaceBook Page
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L
Lindsey Schocke
The steps for confirming a customer on this Learn article are not happening on the "pop up" step. There is no "account confirmed" pop up anymore. Instead, it just brings the customer to a pop up with the account page on it.
For example, going to
Detailz Boutique faceBook page: https://www.facebook.com/detailzboutiquenm/
Send a message to the page with the word Register. I get a response with a "Log In" button, but clicking it will bring up the account page in a pop up window. I click Confirm there to confirm my email address. But I am not confirmed yet. I have to click Get Started to confirm on the page.
According to Learn, it should be a pop up that says "Account Confirmed" with a check mark. That doesn't appear.


Activity
L
Lindsey Schocke
complete
We now have an alternative to the usual Get Started button that helps with this issue! Please come in to chat support to request that we turn on the alternative for you. It will confirm the customer quickly without the error message.