P
Pam Webster
  • What is the shop or customer experiencing: The shop owner is experiencing an urgent security concern because an old business logo—belonging to the previous owners (Matt and Pam Webster) and deleted back in 2024—suddenly reappeared overnight on their printed shipping slips. Because the previous owners have a history of hacking the shop's social media accounts (which is currently under an active FBI Internet Crimes and Meta legal investigation), the shop owner is highly alarmed and fears unauthorized dashboard access.
  • What is the expected behavior: The system should only display the current, updated branding assets on shipping/packing slips. Deleted assets from 2024 should remain completely erased and should not automatically populate or revert overnight without direct administrative action.
  • What error messages are there: There are no error messages popping up in the system. The dashboard functions normally, but the old 2024 logo simply replaced the current one on the document templates without any warning or system error code.
  • Did you replicate: Yes. We verified from our backend that the old, deleted logo was actively printing out on the physical shipping slips. (Note: The shop logs accessible to support do not show any standard login activity from the previous owners, and the logo has since been temporarily hidden by toggling off the "Show Logo" setting under Dashboard > Setup > Fulfillment so the merchant can safely print papers today)
  • What settings were checked: * Audited the current staff list and standard login history; found no registered accounts or active login entries under the names "Matt" or "Pam".
* Confirmed from the backend that the shop's current webstore layout is properly published.
  • Provide examples, sku, order #, customer names, and screenshots where possible. N/A
Created by Shiva Pal
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