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Changelog

Follow up on the latest improvements and updates.

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Release Train 7/18/24

Release Train 7/18/2024
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Release Train to help you get a quick look at important features you don't want to miss! Explore the features below.
Popclip PFP Display Updates
What Changed:
  • The Popclip PDP display update will now let you decide how you want your popclips displayed on your website and mobile app!
Why We Love It:
Display Options for Popclip
You now have multiple options for displaying Popclip on your product detail pages (PDP) on both web and app platforms:
  • Exclude Clip:
    The Popclip will not be shown on the PDP.
  • Pop-out Video:
    The Popclip will appear as a pop-out video on the PDP (current behavior).
  • Inline Video:
    The Popclip will be displayed within the product image gallery on the PDP.
  • Note: If the product already has a featured video, it will be replaced by the Popclip.
Position Options:
  • Position 2: The Popclip will be shown as the second product "image" (default).
  • Position 1: The Popclip will be shown as the first product "image".
Global Setting
  • A global setting for Popclip display options has been added to the Popclip home page. This allows shops to set a default display option for all Popclips.
  • By default, "Pop-out Video" is selected.
  • If the default setting is changed, it can be applied to "New Popclips Only" or "New & Existing Popclips".
Individual Popclip Settings
  • On the create/edit Popclip page, shops can override the global default setting and choose a different display option for individual Popclips.
Where to Find it:
Popclips > Setting Icon next to Create New Popclip
Support Tab Updates
What Changed:
  • The Support Tab was moved to the top of your dashboard!
  • We added additional and updated resources.
  • On the My Team section, you are now able to book a call with our Customer Solutions Team.
Why We Love It:
  • You have access to all of our learning resources at your fingertips!
  • You can book a call directly with our Customer Solutions team.
  • The Customer Solutions Team is a new team full of the same dedicated, tenured, and knowledgeable individuals you have come to know and trust. However, it gives you access to the entire team rather than just one point of contact. We will continue to enhance this program along the way, as we are dedicated to creating the best experience for you!
  • Simply go to Support > Your Team > Customer Solutions and request a meeting.
Where to Find it:
  • The Support Tab is located in the left-hand navigation menu in the CS Admin Dashboard.
Seel Delivery Guarantee
What Changed:
  • Shops can now offer Seel Delivery Guarantee as an add-on at checkout
  • Delivery Guarantee provided by Seel – an innovative, shopper-paid add-on at checkout that offers comprehensive protection for deliveries at no cost to you. Additionally, you'll earn a revenue share with each protected delivery. Seel covers lost, damaged, and stolen packages, providing peace of mind for both shoppers and sellers.
Some benefits are:
⭐ Peace of Mind: Customers’ packages are protected against loss, damage, and theft, ensuring a worry-free experience.
✅ Zero Cost to Sellers: Offer premium protection with no additional cost, plus earn revenue with each protected delivery.
📈 Increase Conversions: Boost your brand's trust and conversion rates with guaranteed delivery or a full refund.
🌱 Carbon Offsets: Seel also purchases carbon offsets, which aim to reduce some of the environmental impact of shipping.
Why We Love It:
  • Shops can offer peace of mind to your customers at no cost to you, while increasing your conversions with eco-friendly shipping.
Where to Find it:
  • Setup > More Integrations > Delivery Guarantee
Bulk Upload Media Gallery
What Changed:
  • Shops can select multiple files to upload to their media gallery using the upload button.
Why We Love It:
  • The media gallery has a better User Interface and saves shops time when uploading multiple files via media gallery.
Where to Find it:
  • Media Gallery is located in the left hand navigation menu in the CS Admin Dashboard.

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Release Train 6/18/2024

Release Train 6/18/2024
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Release Train to help you get a quick look at important features you don't want to miss! Explore the features below.
Site Creator: Widget Preview Highlight
What changed:
  • When hovering over a widget in Site Creator, it will highlight the corresponding widget in the website preview making it easier to identify and edit a specific section.
Why We Love It:
  • This creates a more seamless experience when making edits in Site Creator.
Where to Find it:
  • Site creator > Add new page / Edit existing page > Click page section
Site Creator: Template Library
What changed:
  • Shops now have the option to select from a library of predefined templates to add a layout to their page and streamline editing.
Why We Love It:
  • Shops can now choose a template making website page creation a breeze!
Where to Find it:
  • Site creator > Add new page > Click “Pick a Template”
Site Creator: Add Featured Image
What changed:
  • Shops can now create a featured/preview image – the image fits perfectly onto a Facebook post and other social channels when a website is shared.
Why We Love It:
  • Shops can brand their image and give context and allure to encourage users to click it.
  • When shops add a graph/preview Image, the brand looks more professional and attractive leading to higher conversions.
Where to Find it:
  • Site Creator > Pages > Select a Page > Select Page Details at the bottom of the page > SEO Section
Site Creator: Additional Sorting in Product Grid
What changed:
  • Previously, shops and agencies had limited options for curating and merchandising their collections, which hampered targeting ads to effective landing pages. They yearned for manual and automated pre-sorting of items specifically for those pages.
Why We Love It:
  • Shops can now choose multiple sorting options, giving shops additional ways to curate and merchandise their collections.
Where to Find it:
  • CS admin > Site Creator > Select an existing page or create new one > Add Product Grid section > Select Sorting options
Simplifying the Top Bar
What changed:
  • The top menu bar has been streamlined for improved navigation.
Where to Find it:
  • CS admin > Top Right Corner

new

Release Train 6/4/24

Release Train 6/4/2024
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Release Train to help you get a quick look at important features you don't want to miss! Explore the features below.
P.S. Join our Shoppable Video Challenge: https://fb.me/e/55kLbfT2j
Convert AI Clip Hero to Popclips
What Changed:
  • We’re adding a quick and easy way to create a popclip from AI ClipHero
  • From selecting the products to creating a popclip, it only takes less than a few minutes.
  • This creates short form content to sell more and bring more traffic to your shop.
Why We Love It:
  • You will be able to create popclips in minutes after your lives, making it easier to share their content and drive traffic to a sites
Where to Find It:
  • Locate the AI clip you want to turn into a Popclip and select the expand icon in the top-right corner of the clip title.
  • On the pop-up, locate the Create Popclip section and enable the toggle.
  • Learn more about here.
CommentChat for Facebook
What Changed:
  • Previously CommentChat was only available for Instagram, but it is now available on Facebook!
Why We Love It:
  • CommentChat is a powerful tool for Instagram and Facebook that automates your social media interactions, turning engagement into web traffic and conversions.
  • Turn Social Media Followers into Customers: Convert social media interactions into valuable webstore traffic without relying solely on paid ads.
  • Get direct conversions from social media: Guide customers directly to your products with personalized, timely responses.
  • Save Time: Get hours back in your day by automating responses while keeping engagement at an all-time high. Just set it & forget it.
  • Boost Virality: Enhanced engagement increases post views and virality.
Where to Find It:
  • CommentChat > Create Chat Flow > Connect flow to account > Select an account
Learn more about CommentChat here.

new

Social Selling

Shipping

Release Train 5/21/24

Release Train 5/21/2024
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Release Train to help you get a quick look at important features you don't want to miss! Explore features below.
CommentChat
What Changed:
  • A new feature called, CommentChat, has been added to the navigation menu in CS Admin Dashboard. With CommentChat, you can automate responses to comments on your Instagram posts and Reels.
Why We Love It:
  • You select up to three keywords customers can comment in the post comments section.
  • Those keywords will trigger an automatic public reply to the customer comment and will send the customer a DM with a link.
  • You customize the public replies and DM and you choose the product link sent to the customer.
Where to Find It:
  • CS Admin > CommentChat
Learn more about CommentChat here.
Insights: Shipping
What Changed:
  • A new Insights dashboard has been created for Shipping.
Why We Love It:
  • The Shipping Insights dashboard summarizes shipping and shipping label information, such as total costs, average price per label, and package sizes. This information helps you better visualize your total spend and can be used when making purchasing decisions regarding packaging supplies.
Where to Find It:
  • CS Admin > Insights > Shipping
Learn more about Shipping Insights here.

new

Release Train 4/23/24

Release Train 4/23/2024
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Release Train to help you get a quick look at important features you don't want to miss! Explore features below.
UI Changes to CS Dashboard Side Menu
What Changed:
  • The blue side bar menu now defaults to a collapsed, sleek view, designed to give shops plenty of space when working on a desktop, especially in Site Creator, and to improve the mobile experience.
Why We Love It:
  • This update adds better accessibility and UI design, making it easier for shops to navigate our dashboard.
Where to Find It:
  • Desktop: When you log in to your CS Dashboard, the side menu will now default to a sleek, streamlined appearance with only icons and notifications. To see the expanded view of the blue side menu, simply hover your mouse over the menu.
  • Mobile: When you log in to your CS Dashboard on your mobile device, you’ll notice a CS icon in the top left-hand corner. Simply tap on that icon, and your blue side menu will drop down.
Site Creator: Update Image with Text Widget
What Changed:
  • Shops are now able to stylize the text in this section.
  • Added user-friendly tools that allow text editing to be more creative and easier to use.
Why We Love It:
  • This update makes the User Interface for the image and text widget more friendly, as well as gives them shops options to edit their text.
Where to Find It:
  • Location: CS Admin > Site Creator > Pages > Edit Existing Page > Add Section > Image with Text
Site Creator: Advanced Slideshow Redesign
What Changed:
  • The Advanced Slideshow feature now supports advanced slide features, such as transition durations and delays, autoplay, looping, pausing on hover, and swiping.
  • Shops can also add videos, providing users with a more engaging and versatile slideshow experience.
Why We Love It:
  • The Advanced Slideshow now gives shops more control over their slideshows, introducing new features as well as compatibility with videos.
Where to Find It:
  • Location: CS Admin > Site Creator > Pages > Add Section > Advanced Slideshow
Add "Media Gallery" to Side Navigation
What Changed:
  • We've added the Media Gallery in the side navigation menu next to the Site Creator tab. This addition enables effortless uploading and management of images directly from your dashboard, streamlining the process of enhancing your product pages with visuals.
Why We Love It:
  • We're excited about the Media Gallery because it simplifies the way you enrich your online store with compelling visuals.
Where to Find It:
  • Location: CS Admin > Side Navigation Menu > Media Gallery
Bulk Delete Functionality in Media Gallery
What Changed:
  • Added an additional feature to the Media Gallery.
  • Shops can now select multiple files and delete them at the same time.
Why We Love It:
  • This new feature streamlines the workflow for shops and saves them time when deleting multiple files.
Where to Find It:
  • Location: CS Admin > Side Navigation Menu > Media Gallery > Select Files > Delete

new

Social Selling

General

Weekly Release Spotlight and Notes 12/21/23

Weekly Release Spotlight 12/21/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature Highlight: TikTok Product Size Chart
What Changed:
We’ve added a section for you to upload a sizing chart for your clothing items, helping shoppers to find the size that best fits them.
Why We Love It:
TikTok will soon require that your items in the clothing category have a product size chart. With this feature you’ll be able to help customers find their size more easily, as well as comply with TikTok’s upcoming guidelines for clothing categories.
Where to Find It:
Locate this feature under CS Admin > Products > Edit Media
Note:
More Releases:
ADA Compliance Updates:
What Changed:
We're adding changes to improve accessibility This includes
  1. Alt text on payment icons in Footer
  2. Visual cues to convey pricing information
  3. The Screen reader is now able to tell a shopper when something was added to cart
  4. Providing informative error messages and a way to navigate in checkout for shoppers using screen readers
TikTok Insight Customer Crossover:
What Changed:
We're adding an addition to the existing TikTok Insights tab, matching TikTok customer phone numbers with CS customer data to determine crossover.
Why We Love It
This helps shops determine which customers are new, and which customers are shopping across platforms.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.

new

Mobile Apps

Social Selling

Site Creator

Weekly Release Spotlight and Notes 11/2/23

Weekly Release Spotlight 11/2/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: TikTok Attributes
What Changed:
We’ve added a new TikTok Attributes menu to comply with TikTok's required product information policies. Certain TikTok product categories now require additional information (known as attributes) to be uploaded for product approval. Now, when you select a TikTok product category, the menu will automatically prompt you to fill out the required fields for that category. If you're unsure of which product category to assign, you can also click the "Recommend Category" button for suggestions.
Why We Love It:
Selling with TikTok has helped many of you grow and expand your businesses, reaching more and more shoppers. With TikTok Attributes, you can continue to grow on TikTok and save time by reducing your number of failed product syncs.
Feature 2: Android 3.1
What Changed:
All the features on Mobile 3.1 for iOS will now be available on Android! In 3.1, apps will now support deep links directly into the app from Facebook ads for product pages, collections, and website pages. You’ll also be able to promote and deep link directly to your collections, pages, and products within the app via other channels, like email or SMS. Instead of linking to a mobile web page, your links will directly open up the content within your app. Mobile apps will also now be able to support Canadian shipping addresses. As a note, mobile app updates happen in a phased approach, so you should expect to see this update within the next couple of weeks.
Why We Love it:
With Mobile 3.1, you’ll bring customers directly to the content they want to see, driving app conversion and improving the customer experience.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.

new

Mobile Apps

Social Selling

Site Creator

Weekly Changelog Notes 10/26/23

Weekly Updates 10/26/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: TikTok Attributes
What Changed:
We’ve added a new TikTok Attributes menu to comply with TikTok's required product information policies. Certain TikTok product categories now require attributes to be uploaded for product approval. If you're unsure of which product category it is in, you can also click the "Recommend Category" button for suggestions.
Why We Love It:
Selling with TikTok has helped many of you grow and expand your businesses, reaching more and more shoppers. With TikTok Attributes, you can continue to grow on TikTok and save time by reducing your number of failed syncs.
Additional Release Notes
HTML Widget:
You can now add your own custom HTML code to websites. By inserting HTML code into the editor section, you can create logic based HTML coding to restructure your pages at your own flexibility. We recommend working with an agency partner or website designer for best results.
TikTok Improvements:
Learn more about upcoming TikTok releases here.

new

Weekly Release Spotlight and Notes 10/12/23

Weekly Release Spotlight 10/12/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: CS Academy
What Changed:
We’ve launched CS Academy! We are thrilled to bring you a revamped learning platform full of exciting resources to help you build your audience, grow your revenue, and expand your business.
Why We Love It:
CS Academy is your one-stop resource for all things related to live video commerce and CommentSold. Whether you're a seasoned live seller or just starting your e-commerce business, CS Academy has something for you. It offers personalized learning paths, courses on important features like Site Creator, Insights, and TikTok, and more!
Where to Learn More:
Enroll with CS Academy here.
Feature 2: Multi-Source Live Takeovers
What Changed:
We're highlighting a game-changing way you can use Multi-Source to save you time and energy while still delivering connection and content for your shoppers. Multi-Source Live Takeovers allow you to invite a wholesaler or supplier to sell a selection of their products on stream for you. And with Multi-Source, you can interact with them and your customers in real time throughout the show.
Why We Love It:
You can maintain your presence with your customers while keeping up with demand, outsourcing some of the work required to sell live. This gives you more time for yourself and your family this holiday season.
Where to Learn More:
Our community team has put together an amazing Live Takeover resource directory to help you connect with potential takeover partners here.
Additional Release Notes
TikTok Improvements.
Learn more about upcoming TikTok releases here.

new

Weekly Release Spotlight and Notes 10/5/23

Weekly Release Spotlight 10/5/23
Want to stay up to date on all the latest features and improvements we're making to help your business grow? Check out our Weekly Release Spotlight & Release Notes every Thursday to help you get a quick look at important features you don't want to miss! Explore this week's features below.
Feature 1: CS Payments
What Changed:
We’re officially unlocking CS Payments to shops who have been with CommentSold for over 60 days, or meet the existing requirement of 5K in lifetime GMV through CommentSold. Access same-day funds on weekends and holidays with Instant Payouts, and let CommentSold handle fraudulent dispute claims, including coverage for qualifying fees. Also unlock exclusive features such as Apple Pay for Mobile Apps, CS Dropship, and Klarna.
Why We Love It:
With CS Payments, you’ll save time by managing all of your payments in one place, and get competitive rates with amazing benefits. Leverage all of these amazing features to increase your average order value and boost your conversions, just in time for the upcoming holiday season.
Where to Learn More:
Learn more about the CS Payments here.
Feature 2: Mobile 3.1 for iOS
What Changed:
We're introducing Mobile 3.1 for iOS, featuring new supporting features that will bring your customers to items they’ll love- with a single click. In 3.1, iOS apps will now support deep links directly into the app from Facebook ads for product pages, collections, and website pages. You’ll also be able to promote and deep link directly to your collections, pages, and products within the app via other channels, like email or SMS. Instead of linking to a mobile web page, your links will directly open up the native content within your app. Mobile apps will also now be able to support Canadian shipping addresses.
Why We Love It:
With Mobile 3.1 for iOS, you’ll bring customers directly to pages that shops want them to see, driving app downloads and item purchases. Try it out today!
Feature 3: Tiktok Reverse Order Statuses and SLA Reminders
What Changed:
Tiktok Reverse Order Statuses allow you to view the status of any Tiktok returns, cancellations, and refund requests directly from the CommentSold platform. Any returns or cancellations will display the reason why. You’ll also receive Tiktok SLA Reminders on orders Awaiting Shipment and Collection.
Why We Love It:
These features will help you stay informed and manage your Tiktok orders effectively from directly within CS Admin.
Where to Learn More:
You can learn more about Tiktok Reverse Order Statuses here.
Additional Release Notes
Learn more about upcoming TikTok releases here
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