Bugs

What is the shop or customer experiencing? Shop is unable to save categories after saving a template. What is the expected behavior? The category should be saved What error messages are there? NA Did you replicate? Yes What settings were checked? Product tab Provide examples, sku, order #, customer names, and screenshots where possible. NA

What is the shop or customer experiencing: The shop is reporting a critical inventory update issue. When attempting to update a product variant using the ‘+’ icon, the system triggers a 'Successfully Updated' notification; however, the inventory count immediately resets to '0' instead of reflecting the added stock. The shop is also reporting that variant image associations are broken. When they try to update or match a picture to a specific variant, the system does not process the update, leaving the variants without the correct visual reference. What is the expected behavior: Inventory count should be added/updated after adding count and clicking on save button. What error messages are there: No error messages. Did you replicate: Yes, I have replicated on my side after locate the product and then go to the inventory section and click on '+' icon in front of the variant and add the count. What settings were checked: Product details and deleted variants. Provide examples, sku: 210393152785

What is the shop or customer experiencing? The shop would like to add a separate warehouse address so it appears on return labels instead of the default address. What is the expected behavior? After adding the new warehouse address in multiple locations and assigning it to a product, the system should automatically use that specific warehouse address when generating a return label for the item. What error messages are there? NA Did you replicate? Yes What settings were checked? Setup tab>> shipping>> multiple locations Provide examples, sku, order #, customer names, and screenshots where possible. NA

Free shipping is not being granted when the Enable Cart Minimum for Cart to Checkout Window toggle is disabled and the cart subtotal is below the amount set for Cart Minimum. With this setting disabled, the expectation is that any product that was added to the cart receives free shipping for the set Number of Hours.

What is the expected behavior? It should not show as oversold as the inventory logs seem to be correct. What error messages are there?NA Did you replicate? NA What settings were checked?Checked the inventory logs to find the issue.This bug was observed following extreme, high-frequency cart activity by a single customer (Ellen Snoeyenbos, #790). The customer reportedly added and removed this item from her cart 133 times between April 28 and May 1. Provide examples, sku, order #, customer names, and screenshots where possible.211899 Other examples as well: skus: 211899, 208510, 203778, 203776

What is the shop or customer experiencing: The shop is reporting that two specific products (and potentially others) are displaying a "Low Stock" badge on both the Webstore and Mobile App, despite having zero (0) inventory. What is the expected behavior: When inventory reaches zero, the system should display the "Waitlist" prompt/badge to allow customers to be notified of restocks, rather than suggesting there is still stock available. What error messages are there: None Did you replicate: I have verified the SKU inventory levels are at zero, yet the "Low Stock" label persists on the front end. What settings were checked:* Mobile App Settings: Checked Strikethrough and Badges—"Low Stock" configurations are standard. *Product Settings: Inspected the specific SKUs for any Custom Badges that might be overriding the default—none were found. *Shop Setup: Verified Prioritize Custom Badges Over Other Labels is enabled, but since no custom badges exist, this should not be affecting the outcome. *Website Content Preferences: Reviewed active toggles for stock displays; no anomalies found. Provide examples, sku, order #, customer names, and screenshots where possible: *SKU: 666952 | Product: Sizzix - 49 and Market - Thinlits Dies - This or That Numbers - 2 in *SKU: PF158ES | Product: Pinkfresh Studio Essential Blending Brushes 3/Pkg 1 INCH *Inventory Level: 0 for both. *Current Badge: "Low Stock"

What is the shop or customer experiencing: The Shop reported that orders authorized from the waitlist overnight are still defaulting to Local Pickup, even though the shop has disabled Local Pickup as an option. Customers are currently unable to manually select pickup, yet the system is assigning it to these authorized orders. What is the expected behavior: Waitlist authorized orders should respect the current shop settings; if Local Pickup is disabled, these orders should default to shipping. What error messages are there: NA Did you replicate: NA What settings were checked: Confirmed Local Pickup is disabled; reviewed Shop Logs and Waitlist configurations. Provide examples sku: 51796, 51795, 51793

What is the shop or customer experiencing? The shop reports that customers are receiving images instead of the registration link when commenting on the Facebook Page. What is the expected behavior? Customers who comment "Register" on a post or send "Register" via DM should receive a functional registration link in Messenger. What error messages are there? They are not getting any errors. Did you replicate? Yes, when we tried to comment “ Register” on post, we are receiving a link in messenger to pre-register, however It doesn’t work If we comment "Register" in messenger directly. What settings were checked? Reviewed Help Center Article, Facebook Page settings, and Messenger configurations. Provide examples, sku, order #, customer names, and screenshots where possible. All Customers

What is the shop or customer experiencing: Shop reported that we have added a zero to the quantity field and it still adds one quantity when it imports a CSV file and we have left it blank and it does the same. What is the expected behavior: If we import a CSV file and the quantity is left blank or added ‘0’ then it should be 0 in stock after import. What error messages are there: No error message. Did you replicate: Yes, I have replicated on my test account. What settings were checked: Quantity column of the CSV file before import and products page after import. Provide examples, sku, order #, customer names, and screenshots where possible.

Return portal's Initiated date is showing for incorrect date (today), despite orders have been been returned on past dates.