Bugs

Shop is only seeing one image show up per product in their React Native app. When you look at the product in their edit product page, it doesn't show anything, regardless of product images showing on the main product page. This is a square shop.

Customers watching from iPads are not able to comment on live sales, and don't have the "Shop" button available in the bottom right to purchase live products from.

Shop wants to add more than one page of products to bulk edit as their is now way to change 25 items 50 items 100 items 250 items per page in new product screen.

Shop is marking the order as fulfilled/shipped in Ship Station, however, it is not updating in CS as fulfilled due to which the customer not receiving the email notification for order fulfillment or it's ready for pickup. The order is perfectly synced with Ship Station showing "Green Synced with Ship Station" in CS account.

My wife has version 3.15 of the Sostenuto Arts Polish Pottery app on her Android phone, and it works fine for her keyboard experience and shopping card window geometry. However, for months now, her iPad, which we keep very up-to-date, is not presenting the on-screen keyboard for her, and one of the window geometries is preventing her from seeing the status of wait list items. I understand that on May 29, 2025, version 3.17.26 came out for iPhone/iPad and Jill has this installed. When she goes to the Account screen, it shows v3.17.26 - 3.17.1 (or something very close to that). I am an IT professional in Operations Support for a highly used web site that offers very advanced analytical and exploitation capabilities, so I understand that there can be difficulties with platforms and varying user experiences, but Jill’s troubles seem to point to basic troubleshooting and feature functionality. Erin Dow of Sostenuto has also provided Safari cache-clearing instructions for her customers using the app, but this did not help at all. Jill thinks that there might have been additional instructions beyond this that were presented on-screen during a recent live show, but they are no longer available. Would it be possible for CommentSold to provide a full set of troubleshooting instructions for our situation? I reached out to your company via a web form some weeks ago, via your web site, but never got a response. I’m hoping things will be different this time.

We do not see the REDO Charge in Customer Profile >> Shopping Carts on CS Admin. However, customers have it visible on their end at checkout.

Item has 1 inventory, added by Guest in the cart, showing checkout in Inventory logs, however, no order found and the item was not added back after the cart expire to the inventory, it has been almost 24 hours and the cart expire time is 30 minutes.

Customer uses the account credit to order and it didn't let the customer check out, account credit was deducted, however, not added back after checkout failed.

Ashley Gamble of Forever Kindred has reported one of her VIP customer's accidentally deleted their entire customer account from the IOS app. This was added in for us to comply with IOS's new rules. The customer indicated there was no warning message or second message to confirm they wanted to delete their entire account. We really should add this in, because customer's like this one may not understand the meaning of that button or understand they will actually delete their entire customer account from the CS system. The shop and the customer are upset about this outcome as there is no way to recover the account. This can cause many issues with customer retention, orders, and the bottom lines/revenue of any of our boutiques.

Issue: When shop is trying to upload CSV file it's showing in processing and never get uploaded shop wait for 3 hours. Troubleshooting: Ask shop to clear their browser cache and cookies