M
Maneesh Singh Bisht
  1. What is the shop or customer experiencing?
Missing Products & Inventory: The Shop imported a product CSV file, but all listing inventory values showed zero inventory.
Invisible Listings: After deleting the products to start fresh, no products appear in either the active Products view or the Deleted Products view (even though system logs indicate ~203 products were deleted).
Import Failure: Re-importing the CSV file fails continuously with duplicate SKU errors, preventing them from uploading their inventory ahead of a time-critical Facebook Live event.
  1. What is the expected behavior?
CSV product imports should populate product listings along with their correct inventory counts.
Deleted products should display in the Deleted Products tab. Also, re-importing the same SKUs (especially when selecting SKU prefix options) should successfully recreates the product listings.
  1. What error messages are there?
During the CSV re-import, the process fails with an error indicating that the SKUs are already in use, when the shop selects the "overwrite" option for duplicate SKUs.
  1. Did you replicate?
Checked the dashboard and confirmed that 0 products are visible under the main Products tab as well as the Deleted products tab, despite shop logs showing 203 deleted products.
Replication of the CSV re-import issue was attempted via the shop’s end, where the import consistently failed with the same duplicate SKU error.
  1. What settings were checked?
Overwrite Duplicate SKUs: Tested, but the system still flagged SKUs as already in use.
SKU Prefix Option: Tried during the CSV import process, but resulted in the exact same import error.
Products & Deleted Products Dashboard Views: Checked by both the shop and support agent to confirm whether any products were active or soft-deleted.
  1. Provide examples, sku, order #, customer names, and screenshots where possible.NA