What is the shop or customer experiencing: The shop owner is unable to go live on Facebook using CommentSold. After connecting or reconnecting her account in Social Setup, attempting to start a live stream fails and generates error prompts.

What is the expected behavior: The shop should be able to connect its Facebook account via Social Setup and start a live stream broadcast on Facebook through CommentSold without session or token errors.

What error messages are there: In-App Prompt: "It appears Facebook either Logged you out or you changed your password. Go to Social Setup to Reconnect your Account"

Live Broadcast Error: Generic error prompt when attempting to go live.

Backend Access Token Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

Did you replicate: No

What settings were checked: Social Setup Connection: Re-enabled the Facebook page in the backend, followed by a complete disconnect and reconnect of the Facebook account.

Page Admin Access: Confirmed the customer is the sole admin of the Facebook Business Page.

Facebook Professional Mode: Verified profile settings and turned off Professional Mode on her connected Facebook profile.

Facebook Business Portfolio Assets: Checked assigned assets in Meta Business Suite and instructed the customer to select and assign the page assets.

Account Password: Confirmed a password change was made on Facebook during troubleshooting.

Provide examples, sku, order #, customer names, and screenshots where possible.