M
Maneesh Singh Bisht
What is the shop or customer experiencing:
  • The shop reported that two customers placed orders using Sezzle, and the payments appear approved/captured in the shop's Sezzle dashboard (showing a prompt to "capture" the order). However, the orders are not showing up in CommentSold, inventory was not deducted, and customers did not receive order confirmation emails from CommentSold.
What is the expected behavior:
  • When a customer completes a checkout via Sezzle, the transaction should sync to CommentSold, create the corresponding order, update the order status, send confirmation emails, and deduct the items from inventory.
What error messages are there:
  • No explicit error messages were displayed to the customers or logged on the user end during checkout. Internal logs show items carted and headed to checkout, but no explicit failure message/log was generated.
Did you replicate:
  • Unable to replicate directly as this occurred during live customer checkouts on Sezzle.
What settings were checked:
  • Checked shopper order history, Customer account activity logs, and screenshots of the shop's Sezzle dashboard to verify payment status on the gateway's end.
Provide examples, SKU, order #, customer names, and screenshots where possible: NA