iOS Bug: Picture-in-Picture (PiP) Mode Disappears on App Minimization
G
Gabby Bronner
What is the shop or customer experiencing:
- The shop reports that Picture-in-Picture mode is failing for their customers. While the Picture-in-Picture window appears correctly inside the app, the moment a user minimizes the app to go to their home screen or switch tasks, the video feed disappears entirely instead of staying in the corner of the screen.
- I have completed testing on both platforms. I can confirm that the Picture-in-Picture (PiP) mode is working perfectly on Android. However, the issue persists on iOS, where the feed disappears upon minimizing the app.
What is the expected behavior:
- When the app is minimized during an ongoing live stream or replay, the video should continue to play in a small, floating window (Picture-in-Picture mode) on the mobile home screen.
What error messages are there:
- There are no specific error messages; the feature simply fails to trigger and closes the feed upon app minimization.
Did you replicate:
- Yes. I downloaded the shop's app on iOS and successfully replicated the issue. The stream closes immediately when the app is minimized.
What settings were checked:
- Tested on iOS (Failed).
- Tested on Android (Working fine).
- Cross-Shop Comparison: I tested other shops' apps on the same iOS device, and their PiP mode works correctly. This suggests the issue is specific to this shop’s app configuration or their account on the iOS platform.
Provide examples, sku, order #, customer names, and screenshots where possible. N/A