Items not moving from from waitlist to cart when boutique is restocking qty | Voters

Items not moving from from waitlist to cart when boutique is restocking qty

closed

Melissa Warner

April 2, 2020

Lindsey Schocke

marked this post as

closed

November 13, 2020

Jennifer Simon

Shop - Macoma Boutique items took 9 hours to cart

Jennifer Simon

Feedback - Donnalee Shewmake - Paparazzi by Donnalee

Items took over 5 hours to drop into carts.

Jennifer Simon

For Jennifer Dyer - Items synced at 1:33am, still not moving to waitlist as of 7:15am.

Jennifer Simon

Update from michelle sardella - I wanted to let you know they all went into carts at 5 am my time this am

Tiffany Tedder

Mine has been fixed now! The problem

Was my business page. Thanks

Martin Ashley

Tiffany Tedder: how did you

Fix it?

Tiffany Tedder

Martin Ashley: I had to create another business page and link it to commentsold bc the business page that was connected was unpublished

Brandon Kruse

marked this post as

under review

Feel free to reopen, but this is caused by us not able to reduce quantity in Shopify. If we can't reduce quantity, then we can't add it to their cart and "checkout" for them

Does this happen for all of your products?

Gina LaBarbera

Brandon Kruse: what if we’re not using Shopify and this is happening?

Brandon Kruse

Gina LaBarbera: what is your boutique URL on commentsold? That's definitely strange! If you can post your boutique name on CS and then a product where this is happening, I can check it out

Remember it takes 1-2 minutes for it to go from "quantity" to draining the "waitlist"

Gina LaBarbera

Brandon Kruse: well the issue for my shop yesterday, was a preauthorization glitch on a certain product. The customers preauthorized a few weeks ago, I restocked the item yesterday and they were never charged/checked out. The product rolled automatically to their waitlists. I then went Live and sold out the product and then had to deal with several irate customers who THOUGHT they were good to go only to find out they missed the item entirely. I opened a support ticket and was referred to this post.

Gina LaBarbera

Yes, several of my Preauthorized customers lost out on items yesterday even though they preauthorized. Hoping this is fixed soon! They’re not happy about it.

Martin Ashley

Gina LaBarbera: mine too!