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Items not moving from from waitlist to cart when boutique is restocking qty
under review
Activity
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J
Jennifer Simon
Shop - Macoma Boutique items took 9 hours to cart
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Jennifer Simon
Feedback - Donnalee Shewmake - Paparazzi by Donnalee
Items took over 5 hours to drop into carts.
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Jennifer Simon
For Jennifer Dyer - Items synced at 1:33am, still not moving to waitlist as of 7:15am.
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Jennifer Simon
Update from michelle sardella - I wanted to let you know they all went into carts at 5 am my time this am
T
Tiffany Tedder
Mine has been fixed now! The problem
Was my business page. Thanks
Martin Ashley
@Tiffany Tedder: how did you
Fix it?
T
Tiffany Tedder
@Martin Ashley: I had to create another business page and link it to commentsold bc the business page that was connected was unpublished
Brandon Kruse
under review
Feel free to reopen, but this is caused by us not able to reduce quantity in Shopify. If we can't reduce quantity, then we can't add it to their cart and "checkout" for them
Does this happen for all of your products?
G
Gina LaBarbera
@Brandon Kruse: what if we’re not using Shopify and this is happening?
Brandon Kruse
@Gina LaBarbera: what is your boutique URL on commentsold? That's definitely strange! If you can post your boutique name on CS and then a product where this is happening, I can check it out
Remember it takes 1-2 minutes for it to go from "quantity" to draining the "waitlist"
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Gina LaBarbera
@Brandon Kruse: well the issue for my shop yesterday, was a preauthorization glitch on a certain product. The customers preauthorized a few weeks ago, I restocked the item yesterday and they were never charged/checked out. The product rolled automatically to their waitlists. I then went Live and sold out the product and then had to deal with several irate customers who THOUGHT they were good to go only to find out they missed the item entirely. I opened a support ticket and was referred to this post.
Gina LaBarbera
Yes, several of my Preauthorized customers lost out on items yesterday even though they preauthorized. Hoping this is fixed soon! They’re not happy about it.
Martin Ashley
@Gina LaBarbera: mine too!