Mobile app checkout not loading for some shoppers
complete
B
Bethany Honeycutt
Some shoppers are unable to reach checkout in the mobile app. When they tap the cart or go to check out, they see a "Screen failed to load" or network error, and the checkout screen does not open.
What we know:
- This began early this morning, September 30
- It affects the mobile app on both iOS and Android
- It does not affect every shopper, so checkout may work for some of your customers and not others
- Waitlist authorizations placed through the app are also affected
- Checkout on your website is working normally
Workaround:
Please ask affected shoppers to complete their purchase through your website in a mobile or desktop browser while we work on the fix.
Our team has identified the cause and a fix is being deployed presently. There is nothing you need to change in your settings. We will update this post as soon as app checkout is fully restored.
B
Bethany Honeycutt
updated the status to
complete
Update: The fix has been deployed and mobile app checkout is working again. Shoppers can now reach checkout from the cart as normal.
Thank you for your patience while our team resolved this.
B
Bethany Honeycutt
updated the status to
in progress