MyShipManager Not Syncing Products | Voters

MyShipManager Not Syncing Products

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Katie Budabin

MSM is reporting issues with a third party integration. We are seeing it cause issues to products syncing between Shopify and CS. Waiting for a resolution from the third party.

April 16, 2025

Bethany Honeycutt

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Around 4 AM Central Time, MSM experienced a major outage with one of their third-party integrations, which caused the sync between MSM and CommentSold to not actively work. This issue has been resolved as of 1 PM Central Time.
During the outage, items sold on CommentSold were not removed from Shopify. We’ve provided a list of SKUs for affected shops to review via email. Please count the inventory on your warehouse shelf using the provided document and update the quantities in Shopify. Once updated, the correct quantities will sync to CommentSold.
We apologize for the inconvenience caused by the MSM outage. They are actively working to prevent this from happening in the future.
If you have any questions, please don’t hesitate to reach out.

TREVOR BEYELER

Hoping for an update soon. This issue is causing significant issues for us as we have a lot of waitlisted items that we have received that need to be added to inventory today; our customers are asking about them.