Product displaying "Low Stock" badge instead of "Waitlist" at 0 inventory
M
Michelle Desiena
What is the shop or customer experiencing: The shop is reporting that two specific products (and potentially others) are displaying a "Low Stock" badge on both the Webstore and Mobile App, despite having zero (0) inventory.
What is the expected behavior: When inventory reaches zero, the system should display the "Waitlist" prompt/badge to allow customers to be notified of restocks, rather than suggesting there is still stock available.
What error messages are there: None
Did you replicate: I have verified the SKU inventory levels are at zero, yet the "Low Stock" label persists on the front end.
What settings were checked:* Mobile App Settings: Checked Strikethrough and Badges—"Low Stock" configurations are standard.
*Product Settings: Inspected the specific SKUs for any Custom Badges that might be overriding the default—none were found.
*Shop Setup: Verified Prioritize Custom Badges Over Other Labels is enabled, but since no custom badges exist, this should not be affecting the outcome.
*Website Content Preferences: Reviewed active toggles for stock displays; no anomalies found.
Provide examples, sku, order #, customer names, and screenshots where possible: *SKU: 666952 | Product: Sizzix - 49 and Market - Thinlits Dies - This or That Numbers - 2 in
*SKU: PF158ES | Product: Pinkfresh Studio Essential Blending Brushes 3/Pkg 1 INCH
*Inventory Level: 0 for both.
*Current Badge: "Low Stock"