What is the shop or customer experiencing:

The shop reported an issue where a product shows as "in cart" on the Product Page, but when clicking into Associated Carts, no customer carts are displayed. Additionally, the inventory section shows 0 in the cart.

What is the expected behavior:

If the product shows as “in cart” on the product page then all associated carts should be displayed with the customer details with the carted item.

What error messages are there:

No error message

Did you replicate:

Tested on a test account—adding the item to the cart works normally and updates correctly there. The issue appears isolated to the shop's account/products.

What settings were checked:

Item inventory logs and product-associated cart sections.

Provide examples, sku, order #, customer names, and screenshots where possible:

SKU: 30001, SKU: 30478