What is the shop or customer experiencing? The shop reports that customers are receiving images instead of the registration link when commenting on the Facebook Page.

What is the expected behavior? Customers who comment "Register" on a post or send "Register" via DM should receive a functional registration link in Messenger.

What error messages are there? They are not getting any errors.

Did you replicate? Yes, when we tried to comment “ Register” on post, we are receiving a link in messenger to pre-register, however It doesn’t work If we comment "Register" in messenger directly.

What settings were checked? Reviewed Help Center Article, Facebook Page settings, and Messenger configurations.

Provide examples, sku, order #, customer names, and screenshots where possible. All Customers