Reporting tab failing to generate CSV reports and send emails
S
Sandeep Tu
What is the shop or customer experiencing?
- Multiple shops are experiencing failures when trying to generate reports in both the new Reporting tab and the Legacy Reporting section.
Specific issues reported:
New Reporting Tab:
- Generating a CSV report fails with error: “We could not generate this report. Try a shorter date range, or contact support if it keeps failing.”
- Report generation gets stuck on status: “Queued ... Keep this page open, or use Email to have it sent to you instead.”
- The Email delivery option is not delivering the generated reports to the users' inboxes.
Legacy Reporting Tab:
- While specific individual reports can still be accessed, selecting the "All" button triggers a “Failed To Generate” error.
Expected Behavior:
- CSV reports should generate cleanly without throwing errors or getting stuck in queue.
- The "Email" report delivery function should reliably deliver report emails to shop accounts.
- Clicking the "All" section under Legacy Reporting should generate and display the report data as expected.
Did you replicate :
- Replicated on a test/support account. Attempting to generate a report resulted in the “Queued ... Keep this page open, or use Email to have it sent to you instead” state.
- Verified workaround: Shops can currently access specific report data using the Legacy Reporting tab (except when clicking the "All" button, which fails).
- Verified date range selections are correct across multiple shops and confirmed via user screenshots.
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