Shop Not Receiving Order Emails
complete
I
Ishant Shukla
What is the shop or customer experiencing? - The shop is not receiving automated "New Order" notification emails for CommentSold sales starting from Order #2250 onwards.
What is the expected behavior? - Whenever any customer places an order then the shop must receive an email regarding it but they are not getting it.
What error messages are there? N/A
Did you replicate? N/A
What settings were checked? - Checked (Receive Email for All New Orders ) Toggle is Enabled.
Verified that the shop checked all primary, spam, junk, and trash folders Verified that support@commentsold.com is not blocked by the merchant's domain host. Not receiving the email on superadmin email.
Provide examples, sku, order #, customer names, and screenshots where possible. : Order #2250, #2251, #2252, #2253
B
Bethany Honeycutt
updated the status to
complete
The team has released a fix - please let us know if you have any further issues
I
Iva Fearing
I provided specific examples of the affected orders, Orders 2250–2256, so your team has the information needed to investigate this issue.
I am a business owner with a million other things demanding my attention, and quite frankly, I do not have the time to continually provide screenshots of information that your company should have access to within my account. I have already provided the specific order numbers, and I need someone on your end to take ownership of this issue and investigate it. I have also checked my spam folder, and there is nothing there.
Additionally, I attempted to reset my password and never received the support token via either email or text. At this point, it is very clear that there is an issue with communications being sent to me, and this needs to be addressed.
I have spent enough time trying to troubleshoot and document this from my end. I need someone to give this immediate attention, thoroughly investigate my account, and determine why I am not receiving emails, notifications, or support tokens.
This is affecting my ability to efficiently operate my business, and I do not feel it is reasonable to continue asking me for screenshots rather than having someone investigate the account and communication issues directly.
Please escalate this to someone who can address the problem and contact me with an update and, more importantly, a solution as soon as possible.
Thank you,
Iva Fearing