Unable to Import the Product CSV (OPS)
Deepak Singh Rana
What is the shop or customer experiencing?
- Shop reported that they are not able to import the CSV on their OPS screen. The dashboard is not giving them any other error besides the unknown error. Even if there are duplicates in the CSV, the dashboard is still giving the unknown error. And even if everything is good, it's giving the unknown error.
- Shop has tried all 4 options in importing CSV i.e., Error, Overwrite, Ignore & Prefix. And getting the same error by trying any of them.
What is the expected behavior?
- CSV should be imported correctly if everything is correct in the CSV.
What error messages are there?
- {Errors: Unknown Error}
Did you replicate?
- Yes, replicated in our sandbox account with OPS screen. Getting the same error or importing any kind of product CSV.
What settings were checked?
- Product tab >> Import product CSV >> Tried all 4 options.
Provide examples, sku, order #, customer names, and screenshots where possible.
NA
Photo Viewer
View photos in a modal