Webstore Throwing 403 Forbidden Error
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M
Monique Sanchez
What is the shop or customer experiencing: When shop and customer is clicking on join us for live shopping on the slide show banner and any other live replay they are getting an error message 403 forbidden seems like it's happening sometimes with webstore and sometimes webstore is working fine
What error messages are there: Getting error {403 forbidden}
Did you replicate: Yes, replicated and get the same error one time
What settings were checked:
Checked custom Domain is set,
Checked the custom domain setting on the GoDaddy DNS records tab and there were some more C Names records were added already and according to the shop it was already added before for a couple of years and it was working fine, suddenly it started giving error messages sometimes.
Provide examples: Live shopping banner on Home page and sometimes when checking other Replay as well
B
Bethany Honeycutt
complete
This has been resolved - please let us know if we can help with anything else