Feature Requests

Confirm there are not already settings or features that do what the shop is asking for. Currently, the shop lacks a feature that allows customers to opt for local pickup when participating in or winning an auction. What does the shop want the product to do? The shop needs a feature that allows auction winners to choose "Local Pickup" as a delivery option during checkout. Why/how would it improve sales or efficiency? The shop wants to enable a local pickup option for auction winners. This will eliminate shipping fees for local buyers and allow the shop to host auctions specifically tailored for the local community.

Currently, the loyalty program only sends emails stating that loyalty was earned and customers can view their credit amount on their account page. The shop would like for customers to be able to see what they earned on their order history. They have customers contacting them regularly who get concerned that they didn't get it because it's not on their order.

Confirm there are not already settings or features that do what the shop is asking for. Yes. There is block customer option. What does the shop want the product to do? They want other option to stop the customer from purchasing rather then blocking them as they want the customers to see their account history Why/how would it improve sales or efficiency? It will help avoiding unnecessary return and refunds.

Confirm there are not already settings or features that do what the shop is asking for. The "UU" tracking numbers attached on orders are redirecting customers to USPS website, Shop wants the "UU" Tracking numbers attached on orders to redirect to UNIUNI Website to track the orders Link : https://uniunitracking.com/ What does the shop want the product to do? Shop want this feature to redirect customers to UNIUNI Website to track the orders. Link : https://uniunitracking.com/ Why/how would it improve sales or efficiency? Customers are facing issues while tracking the orders in this way which redirects them to USPS website the orders cannot be tracked, This feature will help customer's and shop for smooth tracking and delivery experience.

Confirm there are not already settings or features that do what the shop is asking for. No What does the shop want the product to do? Shop wants to show the product description on live Why/how would it improve sales or efficiency? It will give the customers the information of what the product is actually.

Confirm there are not already settings or features that do what the shop is asking for: No What does the shop want the product to do: Shop wants specific product to pin to the Top of the product tab into the CS Dashboard. Why/how would it improve sales or efficiency: It would approve efficiency by allowing sellers to group similar products together in the products tab.

Confirm there are not already settings or features that do what the shop is asking for. Currently, our platform does not support advanced coupon settings that allow for "Buy More, Save More" logic. Merchants are looking for a way to incentivize bulk purchases through coupons, but the existing feature set lacks the flexibility to apply discounts based on the specific quantity of items added to the cart. What does the shop want the product to do? We need to introduce a Tiered Discount capability within the coupon creation settings. This will allow shops to create a single coupon code that dynamically increases the discount value based on the number of qualifying items a customer purchases. Why/how would it improve sales or efficiency? Business Value & Impact Increases Average Order Value (AOV): Encourages customers to add more items to their cart to reach the next discount tier. Improves Sales Efficiency: Helps merchants move inventory faster by selling 3, 5, or 10 items at a time rather than single units. Competitive Parity: Aligns our coupon functionality with standard e-commerce expectations, increasing merchant satisfaction and retention. Suggested Functional Requirements Tier Configuration: Allow merchants to add multiple "Quantity Threshold" and "Discount Value" rows when creating a coupon. Discount Types: Support both percentage-off (e.g., 10% off) and fixed amount-off (e.g., $10 off) per tier. Cart Validation: The system should automatically calculate and apply the correct tier discount at checkout based on the final eligible item count.

Confirm there are not already settings or features that do what the shop is asking for. Currently we don't have the option to see when the shop manually try to fulfill an order and then after they have the option to add the notes which they've sent to the customers What does the shop want the product to do? Shop wants to view order notes sent to customers in Fulfillment Email Why/how would it improve sales or efficiency? While we have the option to manually add the notes however, we don't have the option to see the notes which shop has added while fulfilling the orders manually.

Confirm there are not already settings or features that do what the shop is asking for: No, there is currently no native, automated banner setting within CommentSold that specifically triggers a public-facing alert when Affirm or CommentSold Payments experiences a localized outage or processing issue. What does the shop want the product to do: The shop wants an automated or easily toggleable Notification Banner displayed prominently at the top of the webstore and mobile app when CommentSold Payments or Affirm is experiencing technical difficulties. Why/how would it improve sales or efficiency: If a customer is warned beforehand, they feel looked after, making them much more likely to complete their purchase using an alternative method.

Confirm there are not already settings or features that do what the shop is asking for: I have confirmed that there are no existing settings to support this request. Currently, the Live Auction feature strictly limits payments to credit cards via Stripe or CS Payments. Furthermore, while the system offers a fallback option to add 15 minutes to the cart only if an auction payment fails, there is no setting to apply a standard, upfront cart timer to auction items to allow for delayed or grouped checkouts. What does the shop want the product to do: The shop wants the Live Auction checkout flow to function more like a standard live sale. Specifically, they are requesting two enhancements: Expanded Payment Gateways: Allow customers to check out for won auction items using any of the shop's active payment methods (e.g., PayPal, Apple Pay, Sezzle, Klarna), removing the current card-only restriction. Configurable Upfront Cart Timers: Allow shops to apply standard cart expiration timers to won auction items from the start. Instead of forcing immediate payment the moment an auction ends, the won item should drop into the customer's cart so they can continue shopping. Why/how would it improve sales or efficiency: This would significantly improve the customer checkout experience and boost sales conversions. Customers often prefer to bid on multiple items throughout a live stream and pay for everything at once at the end, rather than checking out individually for each item. Additionally, many shoppers heavily rely on alternative payment methods or Buy Now, Pay Later options like Sezzle or Klarna. By removing the card-only restriction and allowing customers to pool their won items in a cart, shops can encourage larger order sizes and reduce checkout friction.