Feature Requests

Confirmation of Existing Features : There is currently no setting or feature in CommentSold that allows admins to add products to a customer’s cart directly from the "View All Carts" admin screen. The current screen only allows admins to view active customer carts and clear items or entire carts. What the Shop Wants the Product to Do : Shop wants an option on the "View All Carts" screen that enables admins to search and add products directly into a customer’s active cart, rather than only being able to clear items. Why and How It Improves Sales & Efficiency: it would streamline the invoicing process to get it done faster to be able to do more with certain vendors.

Confirm there are not already settings or features that do what the shop is asking for. Confirmed. There are currently no administrative settings, shop-level toggles, or features that automatically log out-of-stock subscription skips directly within the store's central Shop Logs or Inventory Logs. Currently: When a subscription renewal is skipped due to zero inventory, the system only logs an entry on the individual customer's profile log. There is no aggregate log entry, storewide audit trail, or alert generated within the main Shop Logs or Inventory Logs to inform the store manager why a product's subscription renewals were skipped en masse. What does the shop want the product to do: The shop wants the platform to automatically log out-of-stock subscription renewal skips directly in the central Shop Logs and Inventory Logs. Why/how would it improve sales or efficiency: * Massive Increase in Operational Efficiency: Eliminates Manual Sleuthing: Instead of opening and cross-checking 90+ individual customer profiles to figure out why renewals didn't process, merchants can instantly spot the root cause in a single, central log location. Faster Support Resolution: Prevents merchant confusion and slashes support ticket handle times when diagnosing "missing" or "delayed" recurring orders. * Revenue Protection & Churn Reduction: Proactive Inventory Management: Central inventory log entries immediately alert store managers when a high-demand subscription item hits zero stock during a renewal cycle, allowing them to restock before more cycles skip. Faster Recovery of Missed Sales: Merchants can immediately identify affected batch renewals and issue manual invoices or draft orders right away, minimizing delayed revenue and keeping waiting subscribers satisfied.

Currently, users are able to create multiple accounts with the same email. This allows them to use first time purchase coupons multiple times. Even blocking isn't tied to the email, it is tied to the device. We would like to see customers blocked from using the same email, giving them an error message when they try to create a new account.

Confirm there are not already settings or features that do what the shop is asking for. There are currently no existing settings or features in the new search system that allow automatic sorting by creation/publish date (new to old) while simultaneously deprioritizing waitlisted/out-of-stock items to the final pages. What does the shop want the product to do? Allow shops to configure default search result sorting (e.g., Newest to Oldest). 2.Add an automatic rule or toggle to push waitlisted and out-of-stock products to the end of search result pages. Why/how would it improve sales or efficiency? Drives Higher Conversions: Presenting ready-to-buy (in-stock) products first reduces bounce rates and converts high-intent searches into immediate sales. Improves User Experience (UX): Shoppers don't have to wade through waitlisted or irrelevant items to find active inventory. Reduces Support Overhead: Decreases customer inquiries about out-of-stock/waitlisted items showing up prominently in search.

Shops would like the option to be able to select how items show on "Search" for mobile app - * Option to sort by Date posted to app * Option to sort by relevance score * Option to sort by inventory added date

Confirmation of Existing Settings/Features There is no native feature or setting in CommentSold that directly provides the specific USPS shipping option requested within the back office dropdown. While CommentSold offers Flex Labels to allow custom package size selection, the shop owner explicitly stated that Flex Labels and its required scanning workflow do not work for her shop's operations. What the Shop Wants the Product to Do The shop wants CommentSold to add a specific USPS shipping service/option directly to the back office shipping settings. This would allow her to natively select, purchase, and print shipping labels for this specific USPS tier directly within CommentSold during order fulfillment. Why/How It Would Improve Sales or Efficiency: Improved Operational Efficiency: Integrating the option into the back office removes friction from the fulfillment process. The Shop can print labels in a single unified system rather than resorting to external USPS software or manual workarounds.

Confirmation of Existing Features There are currently no settings or features available in CommentSold that enable or display "sold" comments during pre-recorded live sales. As confirmed by support in the conversation, the toggle to display real-time claim notifications on the monitoring screen exists only for standard live streams, not for pre-recorded lives. What the Shop Wants the Product to Do The shop wants CommentSold to add a toggle on the pre-recorded video monitoring screen that enables real-time "sold" comments (claim notifications) to display on screen in the mobile app whenever a viewer selects an item to add to their cart during a pre-recorded broadcast—matching the current functionality of standard live sales. How / Why It Improves Sales & Efficiency On-screen claim notifications create immediate FOMO (fear of missing out) and social proof. Seeing other shoppers actively claim items creates buying momentum and encourages viewers to check out before inventory sells out.

Shop would like a feature where they can set a cart minimum for shipping to be offered at all. This would allow them not to waste money on shipping for low value orders.

Originally under Reporting>Waitlist, you were able to see images and SKUs and you had a search bar available to search for a particular SKU that you were looking for. Additionally you can no longer click the customer name to view their customer profile. That functionality has been removed in the new Reporting and the Shops would like it back for ease of use on the fly during lives.

Shop would like the option to be able to click a link in an email for deep linking from https + custom schema URLS