Cancel Waitlist Duplicates
complete
M
Melissa Warner
complete
This feature is available under the Setup tab - Shopping Cart section and Waitlist Variant Limit
Kelly Hambrick McNair
Also, We love the new layout of the waitlist page, but is there a way to click the number of people on the waitinglist and it will show "who" is on the waiting list? Half of our customers will have 3 of the exact same item and size (not knowing they have already wait listed it.) Then you have to scroll through all customers to find the waitlist item. Does that make sense?
Chris Adams
waitlist management is def a challenge. lot's of extra clicks happening here.
Brandon Kruse
Chris Adams: true - we are doing a few different things
The first is redoing the waitlist tab - it sucks right now. So the global waitlist management is difficult. We want to re-introduce it from scratch with "re-order management" so that you can stay in sync on reordering from vendors
What else could be improved? This card is specifically for the number of duplicate waitlist items a single person can have but curious the thoughts
Chris Adams
Brandon Kruse: first step for sure putting a limit on the number of times a customer can waitlist a single item. Stop gap for all this stuff is decent reporting engine with more raw data. Many of us are pretty adept at excelling our way into the info we want. Give us the data and let us build some reports that help us while you build these larger modules.
Brandon Kruse
We’re going to open this up to let you customize how many you want on the waitlist!
B
Bri Schoch
Brandon Kruse I just realized this was changed from 1 item/size to 5. Is it possible to maybe make this feature one where we can set the limit? I would like to only allow one because my customers are notorious for adding multiple by mistake even with me reminding them constantly, but I know others who would like somewhere in between. If it's possible, I think this would be a great option for everyone!
Michelle Dilgard Klebba
Many of my customers order duplicates this change would make my waitlist very confusing.... at least allow this by piece with a toggle option
Mandy Holker
Bri Schoch - Similar to your CS VIP post. Vote for this here.
B
Bri Schoch
Mandy Holker: thanks! I knew it had been talked about. Turns out I’d already voted lol. Now with how easy it is to authorize through the app, I’m noticing a huge issue of them authorizing multiple times and ending up with both which is costing me money. It’s no longer just a re-order issue.
Brandon Kruse
planned
Hey all - this is a great idea
We were talking about this feature this morning. I didn't realize how negative the side affects could be and how these ladies try to "game" the system
They built their own lay-away, by adding 100 larges to the waitlist. So when it does come back in stock, it'll just continue to roll in their own cart
This is abusive, keeps the right people from getting the item and maybe worst of all, it could throw off your counts when re-ordering
We are going to give you the option to purge everyone's waitlist duplicates, then an option to where someone can only have one of an item on their waitlist at any given time
Does that sound right?
B
Blushingcactusboutique
Ahh yessss please! We're just starting and our customers are learning how to use this and Im trying to reply to them to see if they meant to add another. Time consuming!
Brooke Howerton
It would be nice if customers were alerted when the item they are about to add to their wait list is already on their current wait list. Then they can decide if they want to add another or cancel the add.
Jessica Blankenship
Brooke Howerton: I really like this idea! We have so many that comment multiple times not realizing it’s already on the waitlist.. makes it hard to reorder!
T
The Barn Boutique
Brooke Howerton: love this!
Brandon Kruse - what about the people that intentionally want 2 items? I have a few that order one for themselves and a gift, etc.
T
The Barn Boutique
Brooke Howerton: love this
Load More
→