CTL || Checkout issue- An error occured.
complete
S
Sydney Simmons
What is the shop or customer experiencing?Customer getting an error when trying to checkout (error message- A problem repeatedly occurred)
What is the expected behavior?Customer should not receive an error while trying to checkout
What error messages are there?Error message- A problem repeatedly occurred
Did you replicate? Tried on our end but not getting any errors.
What settings were checked? Check customer log, check if customers have the updated version of the app, check if issue occur in both app and website.
Provide examples, sku, order #, customer names, and screenshots where possible-.Customer name- Amanda Griffin.
B
Bethany Honeycutt
updated the status to
complete
The team has confirmed that the fix for the iOS crash issue has been released. Your shoppers should now be able to check out through the iOS version of your app.
Please let us know if your shoppers are still having checkout issues or if we can assist you with anything else.