Close the Loop

What is the shop or customer experiencing? The shop is unable to locate SKU: sku47439 within the Products tab of the CommentSold dashboard. While the product is active in "Inventory Logs" and currently assigned to a "Scheduled Sale," it is completely missing from the primary Products view. What is the expected behavior? The product should be searchable and visible in the Products tab across the dashboard, especially since it is currently tied to an active/scheduled sale. What error messages are there? Dashboard: No specific error, but the SKU returns "No results." Shop Logs: Searching for the SKU (or any SKU) in the logs results in a "504 Gateway Timeout" error. Did you replicate? Yes. I have confirmed that the SKU does not appear in the Products tab search. However, I verified its existence via the Inventory Logs and Scheduled Sale sections. What settings were checked? Inventory Logs: Confirmed SKU exists and no recent manual changes were made by the shop. Scheduled Sales: Confirmed the SKU is currently showing in the active schedule sale. Shop Logs: Attempted to pull transaction/action history, but the search timed out. Shop Confirmation: The shop confirmed no bulk edits or deletions were performed on this SKU. Provide examples, SKU, order #, and customer names: SKU: sku47439 The product detail is only getting opened if we are opening it using the link, and there is no other way currently to open it. The link is : https://commentsold.com/admin/products/edit/47342

Archived/deleted products are showing up in the mobile app's price range even after archival/deletion. Webstore is unaffected. Archived/Deleted variants should function as if they are deleted and not be included in this price range.

What is the shop or customer experiencing? Shop wants to know the customer applied discount credit during checkout attempt and if the checkout is failed they when the discount credit must get revert. What is the expected behavior? Shop want to know when they applied discount credit on checkout attempt and if the checkout is failed the discount credit must get reverted back to customer account and if the checkout went successfully then the order must get created. What error messages are there? There is no error message Did you replicate? Unable to replicate What settings were checked? Customer Account and Store Credit Movement of customer account Provide examples, sku, order #, customer names, and screenshots where possible. Customer Name: Deborah Mehes Store Credit Movement: 301940

NPS is showing duplicate images under the Media Images section when shops select variant images. This is confusing and makes it look like they have multiples. If you click Manage Images, it only shows them once.

Feature: A dedicated action button labeled "Refund Shipping" integrated directly into the "Tag" icon menu within the Order/Fulfillment overlay. Why is it needed? Currently, shop have to "pretend" they are doing a full return just to fix a shipping issue. This involves 5+ manual steps, including typing in numbers and toggling settings. This feature restores the "Direct Path" for shipping-only adjustments, moving the process from a minute-long manual task back to a one-second automated action. Benefits: Time Savings: Reduces task time from ~60 seconds of manual entry to a 1-second click. Accuracy: Eliminates "math errors" or typos where a person accidentally refund a full item instead of just the shipping.

Shops are reporting that products that have categories assigned on the products (can be seen when you view the product details page) are not showing said categories on the main Products page

Shop is on new product screen and have a few items showing waitlist on the main screen but when you go into the edit product screen the waitlist is 0.

Confirm there are not already settings or features that do what the shop is asking for. We have checked and found we only have the ability to disable marketing emails for the customers and not the app notifications. What does the shop want the product to do? Shop want the ability to disable the app notifications for the customers who are creating issues or abusing the system as blocking the customer is not working. Why/how would it improve sales or efficiency? It will help to in removing the unnecessary customers who are taking advantage of the offers.

Shop would like a button on the customer profile for them to be able to generate customer specific purchase reports. In this particular case, a customer had their home burn down and they want to be able to provide them with this for their insurance claim. It's not the first time we've been asked for specific customers. Currently they would have to go to CSV 11 and pull the report from the customer sign up date to their last purchase date and then sort by the customer and remove the rest. This would eliminate a lot of steps for them. Attaching proposed spot for this button.

Shops would like the ability to delete dropship items from their inventory.