CTL || Customer Overcharged Amount For An Item Made Through Klarna
A
Amanda
What is the shop or customer experiencing? The customer was overcharged for an order 2823911. The item is $32.90, however, showing subtotal of $117.80. Customer was charged $122.78 instead of $37.88.
What is the expected behavior? Customer should be charged with the correct amount for the correct item.
What error messages are there? NA
Did you replicate? NA
Did you replicate?
What settings were checked? I have checked the orders. The actual amount of that order was supposed to be $32.90. However, after checking the customers log, I found that the customer had two items in their cart and one item got expired. But the payment got initiated for both the item.
Provide examples, sku, order #, customer names, and screenshots where possible. Abby stoner- order 2823911