What is the shop or customer experiencing?

Shop is live and informed that customers are not able to claim the item on App. Shop already scan the items, However some products are not getting updated in real time in the overlay section of the mobile app, customers have to close the app and open again for the items to show to appear.

What is the expected behavior?

The products are supposed to be getting updated in real time in the overlay section as the shop has already scanned the items.

What error messages are there?

No error, when the customers scan the items it's just not showing in overlay at the real time.

Did you replicate?

Yes, watch the live from mobile app and confirm that it's happening on our end too.

What settings were checked?

Checked product details, and if the product is scanning and updating on the CS dashboard.

Provide examples, sku, order #, customer names, and screenshots where possible

Product SKU : TOP22413, SHO6517, TOP22376

Customer name: Becky Wynn McLemore, Nese Williams ,Stacie Dunbar