What is the shop or customer experiencing?

Customers watching the live stream were unable to see items being scanned in real-time. Viewers had to continuously swipe out of the mobile app to shop effectively, forcing the shop to end their live sale early.

What is the expected behavior?

When products are scanned during a live stream, they should instantly display on the mobile app for customers to view and purchase without needing to refresh or restart the app.

What error messages are there?

None (no error message was displayed).

Did you replicate?

Unable to replicate.

What settings were checked?

Live history

Live replays

Product descriptions for the affected SKUs

Provide examples, SKU, order #, customer names, and screenshots where possible.

Customer Names: Sudipta Roy Vidrine, Laci Blanchard

SKUs: CJ6797, CS4137, D33143C, A4677