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CTL - Slowness on Order Page
Dashboard responding very slow. On the Orders page, it is taking time to show order items when shop clicks on the order number.
1
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in progress
2
Disable Delivery Option Enabled, Delivery Order Placed
Shop has 'Disable Delivery Option' enabled, and local pickup enabled. Therefore, shoppers should not be able to place an order for delivery, but they still can.
1
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in progress
2
Checkout with no details
Shop experienced an issue where a customer was able to checkout without any details (name, phone, address, email).
3
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in progress
44
Waitlist Preauthorization Failure
Shop: VerClare Boutique that a waitlist authorization for a customer didn't go through. The logs show that the customer waitlisted the item before other customers but the other customers received the items. We aren't able to see any failures in the logs and the item is still showing in the customers waitlist as pre-authorized.
3
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in progress
6
TikTok: Products syncing when autosync is disabled
Shops are seeing items sync to TT when autosync is disabled
1
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in progress
2
TikTok: Order did not sync from TT > CS
TikTok order did not sync to CS
1
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in progress
2
Pre-Authorized Waitlist - No order created when stock is available ( card removed - not removed from auth )
Shop restocked a Commentsold product and one of two created an order but the second will not process.
2
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in progress
4
CMS - Unable to Add Homepage and Shop All to App 3.0.20
Shop: emmylou Issue: Shop is unable to add homepage and shop all to their mobile app. Steps tried: Pages deleted and recreated, published to ALL, still does not show up on the mobile app. We have even republished the webstore but no change.
1
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in progress
4
CTL - Mystery Item is Pulling the Same Item
Shop is seeing one of their mystery items pull the same item when ordered multiple times in one order
2
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in progress
9
CTL - Canadian International Shipping Labels Not Pulling Correct Values
Shop is able to create Canadian international shipping labels through CS shipping, however the shipping labels are not pulling the correct monetary values of the packages.
1
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in progress
6
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