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Shopping Cart Expiration Issue
As per shop Multiple Customer had their cart expired at 10:32 AM, however, time for expiration setup to 10:30 AM every Monday. One of the customer added item to the cart at 10:30 AM and it expired at 10:32 AM
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TikTok Sync Failure
Shop's product are not syncing with TikTok it gives sync failure error, however, shop has as the required criteria to sync the product on TikTok
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Quantity not Showing on Main Products Page New Product Page
Quantity doesn't show on the main products page or in the product itself after updating the quantity on it. It's not showing the stock available and needs to update it manually, which is working fine and the same behavior if creating one with multiple variants.
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CTL -- Insights -- Daily First Time Customers Reporting Discrepencies
Insight's Reporting for Daily First Time Customers for yesterday is reporting different numbers from Reporting > All. Customers are not guest customers.
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Unable to connect Ship Station and API keys invalid
Shop reaches and reported after generating multiple API keys still it shows error message "API keys are invalid", However, everything is showing correct in their ship station account.
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Klarna Charge Processing but CS Order not Creating
Customers are seeing successful Klarna charges but the orders are not creating in CommentSold.
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5/7/25 - "Something went wrong" - Unable to View "Payment Gateways" tab
Upon clicking the Setup tab > Payment Gateways, getting error "something went wrong"
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Unable to checkout
The customer Vanessa Lee Hurlock is not able to see any payment options to checkout, this has been this way for a few days now, there were other customers facing the issue as well.
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Webstore not working in Safari Browser
Shop has contacted us and shared that when they open their webstore in Safari browser, it is not working properly and they are not able to click on a collection. It is happening on their phone. We have checked on our end and found that iPhone has some issues in the Safari browser with the webstore. It is slow and stuck as well. Phone got frozen as well.
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MyShipManager Not Syncing Products
MSM is reporting issues with a third party integration. We are seeing it cause issues to products syncing between Shopify and CS. Waiting for a resolution from the third party.
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