Close the Loop

What is the shop or customer experiencing: Shop reported an issue where multiple customers that have been trying to check out using Klarna and Affirm but the system kicks them out and then clears their cart. It keeps saying something went wrong but it keeps taking the account credit out of the customer account. What is the expected behavior: Customer should be able to checkout without any error or issue. What error messages are there: Something went wrong. Please try again. Did you replicate: Not able to replicate and checkout with Klarna or Affirm. What settings were checked: Payment Gateway, Customers account and app version. Provide examples, sku, order #, customer names, and screenshots where possible: Gabby Henshaw and Nicole Walters

Customer would like to cancel Seel coverage on four preauthorized orders but did not receive Seel email confirmations on the orders. 3/4 orders do not have the Seel tag on them despite Seel coverage fees on the orders.

What is the shop or customer experiencing?Customer getting an error when trying to checkout (error message- A problem repeatedly occurred) What is the expected behavior?Customer should not receive an error while trying to checkout What error messages are there?Error message- A problem repeatedly occurred Did you replicate? Tried on our end but not getting any errors. What settings were checked? Check customer log, check if customers have the updated version of the app, check if issue occur in both app and website. Provide examples, sku, order #, customer names, and screenshots where possible-.Customer name- Amanda Griffin.

What is the shop or customer experiencing? The customers are not able to apply coupon code created for local pick and even after changing the payment methods, they are not able to apply the coupon code. It's happening with specific coupons which are made specially for employees of shop. What is the expected behavior? Customers must be able to apply coupons that were created local pick up and also check out using different payment methods. What error messages are there? This coupon is only valid for local pickup. This coupon is only available for local pickups. Did you replicate? Replicated in mobile app and website by adding the items in cart and then applying the coupon and its getting applied, however unable to replicate on checkout due to lack of real payment method during testing. What settings were checked? Went to the Coupons tab on CS dashboard. Gone through the coupon details. Checked the coupon is active and working. Checked if the correct item is added to cart during checkout. Provide examples, sku, order #, customer names, and screenshots where possible. Coupon codes name : HDOYLE, LVIDRINE, KLOVELADY Customer name: Lindsey Vidrine. Kaitlynn Lovelady.

Shop is trying to send notifications to a customer tag group.  It shows as successful but no notifications are being sent or saved in the Push Logs. Confirmed with a video of how they're sending the notification, that it shows as successful, however the notification list of messages has not updated.

The shop is reporting a price discrepancy on both the Webstore and the Mobile App. When viewing products in the feed or collection view or by searching (in the thumbnails), the incorrect sale price is being displayed. However, when clicking into the specific product page (Product Detail Page), the correct scheduled sale price is displayed. We found that if we manually republish the affected item, the thumbnail sale price immediately updates to the correct amount. The sale price displayed on the product thumbnail/card should match the active scheduled sale price automatically, without requiring the shop to manually republish the product. No error messages are generated; this is a frontend display discrepancy. Settings checked : Scheduled Sales: Confirmed the products are in an "Active" sale and the prices are set correctly within the sale configuration. Product Inventory: Checked the "Edit Product" > Inventory section; prices are displaying correctly in the backend. Platform: Confirmed this is happening on both the Webstore and App. Example SKU : LIZT-C0068, LIZT-C0076, LIZT-C0047, LIZF-C0053, TRV-RESORT

Shop reported unable to make any changes in product Identifiers when Shop clicks on three dots under edit product selection edit Identifier option is not showing due to which the identifiers is not getting edited and impacting lives, also Add product and Add from collections buttons are not working, they are clickable but nothing happens.

Shop reported their is 30 to 40% customers who are facing checkout issue and getting error message like Something went wrong and unable to show Apple Pay. Also facing checkout issue if customer choose different payment method like credit card. Also customer are loosing the credits from their account and unable to checkout.

Shop products are not auto getting marked variant received.

App collections don't seem to be showing its full collection of items that are posted to the app. A product in the collection of Shoes that was posted to the feed yesterday is not appearing under the Shoes tab at all. The product does appear when searched or on the My Feed page. Only 22 products appear under the Shoes collection. But according to admin Products tab, at least 58 should be showing for "posted to app" with the collection "shoes."