Close the Loop

Shop reported unable to make any changes in product Identifiers when Shop clicks on three dots under edit product selection edit Identifier option is not showing due to which the identifiers is not getting edited and impacting lives, also Add product and Add from collections buttons are not working, they are clickable but nothing happens.

Shop reported their is 30 to 40% customers who are facing checkout issue and getting error message like Something went wrong and unable to show Apple Pay. Also facing checkout issue if customer choose different payment method like credit card. Also customer are loosing the credits from their account and unable to checkout.

App collections don't seem to be showing its full collection of items that are posted to the app. A product in the collection of Shoes that was posted to the feed yesterday is not appearing under the Shoes tab at all. The product does appear when searched or on the My Feed page. Only 22 products appear under the Shoes collection. But according to admin Products tab, at least 58 should be showing for "posted to app" with the collection "shoes."

Shop wants to recover sku: Blive-11254.

It seems like the Combine Duplicate Account feature doesn't work always shows the error.

We checked all the email templates were already enabled and replicated this as well . The emails updates are not receiving on the customer's end.

The product inventory quantities are displaying incorrectly on the Product's page. This seems to be affecting one Shopify sync'd product on this shop's inventory. Syncing the product to update the description or the inventory quantities pulls the information on the product's inventory page. But the display outside of the product's details and on the products tab is incorrect.

Showing a disclaimer {Item not reserved. Please checkout to claim and purchase your items ahead of other shoppers.} which is usually show when shop is enable FPFS however shop has not enable FPFS

When adding notes at the time of checkout, customers are receiving error while checkout. This is a known issue, however, for checkout and now happening with the notes section as well. Shop do not have Stripe/CSP/Square setup as payment gateways.

This shop already has an app setup with us, but their mobile app tab is stuck on the new app submission page. They cannot advance past this to change mobile app settings or send out important notifications to app users