Close the Loop

Shops are noticing that customers are unable to cart items on the app during the live/replay. They are seeing "Product Not Found" message when they click on the item in the live

Live replay from 9/3 wont post for Replay. it just says processing .

App collections don't seem to be showing its full collection of items that are posted to the app. A product in the collection of Shoes that was posted to the feed yesterday is not appearing under the Shoes tab at all. The product does appear when searched or on the My Feed page. Only 22 products appear under the Shoes collection. But according to admin Products tab, at least 58 should be showing for "posted to app" with the collection "shoes."

Shoppers are getting an error when they try to checkout with CSP. Error: Payment details were collected through Stripe Elements using payment_method_types and cannot be confirmed through the API configured with automatic payment methods

Live from 9/1/25 is stuck in processing.

Shop had a shopper that kept getting the something went wrong error and we noticed there was a $0 credit in the cart. Once that was removed by the shop the shopper was able to checkout on her phone.

When an item is carted it's being removed from "on shelf count" this should not be a factor. When an item is in the cart it should still be considered "On the shelf"

Shopify has filled in the sale price field of non sale items with the retail price. Filters work fine, but when you're searching for a product on their webstore, it shows the retail price crossed out with the retail price AGAIN next to it.

Gift card not showing on Webstore. It is published and posted to webstore. Hide Sold out products enabled and when disable it, it shows gift cards on web.

Shopper was deleted and shop would like to try and get their history back.